AI features
Getting started
Front AI features
Front offers a range of AI features designed to enhance user efficiency and boost productivity. Leverage Front’s AI features to streamline various tas...
Frequently asked questions about Front's AI Feature terms
Last updated: Jun 15, 2026 This FAQ is intended to provide more information about Front’s AI Features Terms . Our software now includes AI-powered to...
AI replies hub
Front's AI replies hub is a tab in the Front AI settings page where admins can review all messages generated by AI in their workspace. This includes: ...
Knowledge sources
Maximizing Front AI with knowledge sources
Front’s AI features, like Copilot and Autopilot , are only as powerful as the information they can access. While AI is great at understanding langu...
Use public website content with Front AI features
⚠️ Using a Front knowledge base as the source for AI features provides the most reliable performance. See this article to learn how to easily bring ...
Use third-party sources with Front AI features
When you're configuring Front AI features like Copilot or Autopilot , you can connect applications like Notion to use as an AI knowledge source. Th...
Use notes with Front AI features
Front notes serve as a short-form knowledge source, designed for quickly adding or supplementing information to cover gaps in other knowledge sources ...
Improve AI-generated replies with fact invalidation
When reviewing AI-generated replies that use similar conversations as a knowledge source, admins can “invalidate” associated facts by clicking the tra...
Understanding how third-party source filtering works for Front AI features
When you connect a third‑party knowledge source (like Notion, Google Drive, etc.), Front evaluates the content found during the sync. Some files are...
Analyze
Use Topics to automatically organize conversations
Front AI analyzes your conversations to understand why your customers reach out and organizes those contact reasons into Topics. When new messages com...
Smart QA
Front’s Smart QA (quality assurance) feature accelerates time-consuming manual QA processes with AI, giving support leaders a complete view of agent p...
Smart CSAT
Use Front’s Smart CSAT (customer satisfaction) feature in combination with customer CSAT survey submissions to get a complete understanding of custo...
Building AI classification in Front
This article is a practical guide for admins who want to route, tag, and triage conversations automatically — using the right tool for each job. Not e...
Assist
Get real-time conversational assistance in your inbox with Copilot
Copilot is your always-on AI assistant, helping you quickly understand what matters most in every customer interaction. It brings together context, ...
Copilot routines [open beta]
⚠️ This feature is in beta. This article may require final changes before the feature is moved to general availability. Copilot routines streamline ...
Accelerate responses with suggested replies
Suggested replies reduce the time and effort needed to resolve conversations by pre-generating drafts based on past, similar conversations and optiona...
Automatically summarize conversations with AI
AI capabilities in Front help teams increase productivity and efficiency when responding to customer inquiries. Use Summarize to quickly gather contex...
Compose for email
AI capabilities in Front help teams increase productivity and efficiency when responding to customer inquiries. Use Compose to instantly draft high-qu...
Compose for knowledge base
Leverage AI to help draft, edit, and translate your Front knowledge base content. Enable the Compose setting via the Front AI tab in company set...
Ask your knowledge base
Use the AI search bar in Front’s knowledge base sidebar plugin to access answers from your knowledge base. After you submit a question, AI will surfac...
Quickly translate messages using AI
Front’s Translate feature uses AI to automatically detect the language in both inbound and outbound messages, then translate the content into your pre...
Admin Copilot [open beta]
⚠️ This feature is in beta. This article may require final changes before the feature is released to general availability (GA). Admin Copilot is an ...
Automate
Automate complex workflows with Autopilot
Autopilot is Front’s omnichannel AI agent that runs the processes your business depends on, not just the replies. It coordinates the back-and-forth be...
Autopilot Playbooks
⚠️ This feature is available on a rolling basis. If you don’t have access, add your name to the waitlist to request access, and we’ll reach out as...
Autopilot Resolve
Autopilot Resolve is an AI-native channel customized for self-serve support. Embed Resolve into your web pages or Front help centers to provide custom...
Autopilot features in rules
When you have Autopilot enabled for your company, you can use the following features in your workflows: Rule action: Reply with Autopilot instructio...
Use Autopilot to automatically reply to conversations based on Topics
When you have Autopilot enabled for your company, you can set up rules to automatically respond to conversations tagged with select Topics . Use th...
AI Answers [legacy]
⚠️ AI Answers is no longer available for purchase. Check out Autopilot Resolve automatically reply to chat messages using AI. Front’s new AI Answ...
AI Tagging [legacy]
⚠️ AI Tagging is no longer available to new users. Please check out Topics and Branch by Autopilot workflows to automatically classify your m...