Use third party sources with Front AI features

When you're configuring Front AI features like Copilot or Autopilot, you can connect applications like Notion to use as an AI knowledge source. This allows you to resolve inquiries with natural language responses generated by AI based on content outside of Front.

This feature allows you to connect private knowledge sources that are hidden from public view, ensuring Front AI provides comprehensive answers to your customers.

If you’d like to connect external knowledge using a specific URL instead, see this article.

To connect third party sources to use with Front's AI features, you must have the following:

• A shared inbox set up

• Access to the AI feature you want to use (Copilot, Autopilot)

• Content language: English recommended

• Up to 3,000 pages of content per source

  • Front supports a maximum of roughly 3,000 pages. The maximum may vary as some pages are more costly to sync, causing you to reach the limit. If you run into this please contact us.

The third party source integration tool works with the following applications:

• Google Drive (Google Doc files only at this time)

• Microsoft SharePoint (Word/Doc files only at this time)

• Notion

Support for additional applications is on the roadmap and planned for a future update.

• Supported content types: Pages, articles, wiki-style documentation, embedded files within pages, and databases that contain additional pages.

• Front can only access the content you select from your third party source.

• To add or remove pages from the sync, you must re-authenticate through your third-party application. It is not currently possible to edit the page selection from Front at this time.

Step 1

Click the gear icon, then navigate to your workspace settings.

Step 2

Select Front AI, then navigate to the Knowledge sources tab.

Step 3

Click Add sources, select Third party source, then click New third party source to add a new one.

Step 4

In the pop-up, fill in the following fields:

• Third party source: Select the third party source you’d like to connect

• Name: Enter the internal name for your third party source

Click Add new source. In this example, we’ll connect Notion as a third party source.

Step 5

Enter the login credentials to authenticate with your third party source, then click Continue.

Step 6

If you have access to multiple Notion workspaces, select the one you’d like to connect at the top right of the pop-up.

Click Select pages.

Step 7

Select the pages you’d like to connect to Front, then click Allow access. You can select pages from the Teamspaces, Shared, and Private sections in Notion.

Step 8

Once finished, you’ll see your third party source listed under the Knowledge sources section of your AI settings.

Front AI will now reference this third party source when generating responses in conversations. 

No. To update your content, you must manually trigger a re-sync in the AI knowledge source settings.

Yes. If you have access to more than one workspace (e.g. “Acme” and “Cloud Content”) for your third party source (e.g. Notion), you can connect all of them to Front. 

Yes. Once you add a third party source to Front, it will be available as an option for all your AI features.

Front supports a maximum of roughly 3,000 pages per source. Depending on the type of website, we may sync less pages as it requires more resources to ingest the content. For example, if your website has bot prevention, we may only be able to sync up to 500 pages.

Pages must meet a minimum content viability threshold to be ingested. If the page has little content or relies heavily on images, it will not be ingested. A rough guideline: pages should have at least 100 words of text.

If you think you have a valid page that was not synced, please contact us and send us the website URL for the source you are syncing.