Frequently asked questions about Front's AI Feature terms

This FAQ was updated on February 7th, 2025 to provide additional clarity and information in regard to Front’s AI Features terms.

Our software now includes AI-powered tools designed to make your work easier and more efficient. These features help you get more done in less time by automatically generating content or performing tasks based on the information you provide. Descriptions of our current AI features can be found here. 

To make these AI features smarter and more helpful, we use the data you share with us (like text or other content) to train and improve the AI models. But don’t worry—your data stays private. The AI will not share your data with anyone else. Additionally, even though we work with trusted partners like OpenAI, Microsoft, and AWS to run the AI features, these partners cannot use your data to improve their own AI models.

Yes! If you’d prefer not to have your data used for training the AI, you can turn off the AI features in your settings at any time. Keep in mind that this stops new data from being used, but it doesn’t affect data that was used before you opted out. If you later decide to turn the AI features back on, your data will start being used for training again. Learn how to opt-out from our AI features here. 

Any information you input into Front, like text or images, is considered “Customer Data.” The AI takes that data and generates outputs you can observe (like a response or suggestion). You own the original data as well as these outputs.  However, it's important to note that the AI’s algorithms, models, and the aggregated data upon which they are based are part of the Service we provide—they are not considered your data. In other words, the AI tools and how they work (the “brains” behind the AI) belong to us and are separate from the Customer Data you input.

Not exactly. The AI-generated responses are created by algorithms and do not have human review, so they might be inaccurate, incomplete, or biased. While we aim to make the AI as accurate as possible, you are responsible for ensuring that the information you provide (inputs) is correct and up-to-date. This helps improve the accuracy of the AI’s responses.

Yes, they can. If two different customers ask the AI to translate the same sentence from English to French, the AI might give the same answer to both. You may not be able to claim intellectual property rights over generic outputs like the above example since they could be similar to others.

Please don’t use the AI for the following:

• To break the law or violate regulations in any way.

• To harm or discriminate against others.

• For making decisions that impact people's lives in a big way (like health, safety, or employment decisions).

• To create competing AI models or services.

• In areas where professional licenses are required, like legal or medical advice.

• To represent the AI as human or having human review.

Yes, the AI tools we offer are powered by platforms like OpenAI, Microsoft, and AWS. These companies have their own rules about how their AI can be used, and by using our AI features, you agree to follow their guidelines as well. 

If you break any of these rules, we won’t be responsible for any problems that arise.