Front AI features

Front offers a range of AI features designed to enhance user efficiency and boost productivity. Leverage Front’s AI features to streamline various tasks and improve your workflows.

Email and portal channels only: Automatically analyze your conversations to create Topics and organize conversations.

See this article to learn more.

Email channels only: Automatically assess the quality of conversations to coach teams and ensure a consistent customer experience.

See this article to learn more.

Email channels only: Automatically infer customer satisfaction (CSAT) scores to get a complete understanding of customer satisfaction.

See this article to learn more.

Email and portal channels only: Quickly gather key context on long conversations and resolve simple inquiries with AI-generated email drafts based on past conversations, knowledge base content, and external knowledge sources.

See this article to learn more.

Get up to speed on all the behind-the-scenes details of a customer inquiry, including internal comments.

See this article to learn more.

Ensure messages are clear, error-free, on brand, and have the right tone to deliver exceptional service.

See this article to learn more.

Use AI to help draft, edit, and translate your knowledge base content.

See this article to learn more.

Use AI to quickly search your knowledge base content to accelerate response times and improve response quality.

See this article to learn more.

Email channels only: Automatically detect the message language in your conversations and quickly translate content into your preferred language, all within Front.

See this article to learn more.

Instantly resolve chat inquiries with responses written by AI, sourced from your knowledge base. Use a Front knowledge base or an external knowledge base to power your chatbot.

See this article to learn more.

Email channels only: Categorize messages by sentiment or topic, without the manual effort or maintenance.

See this article to learn more.

Prerequisites

• You must be a company admin to manage most AI features for all Front users in your company. Topics and Copilot can be managed by both company and workspace admins in workspace settings.

• You must be on a Front plan with access to AI features.

Step 1

Click the gear icon, select company settings in the left sidebar, then select Front AI.

Step 2

Navigate to the AI feature you'd like to manage. Toggle it on to enable the AI feature for your company. Some features may require you to select specific inboxes.

Click Save when finished.

See the AI Features FAQ found here.

No. Zero data retention is applied to your API requests, and data deletion requests are automatically sent and honored after completion of an API request. 

We're using OpenAI and Azure OpenAI's GPT models. We also use Mistral models hosted on Amazon AWS.  To learn more about our subprocessors, see our Subprocessors List.

Yes. Each teammate account has rate limits for the following features:

• Compose + Summarize: 200 requests per user per day. Each compose action or transformation and each manually-triggered summary counts as a request.

• Compose for knowledge base: 200 requests per user per day. Each compose action, transformation, and translation counts as a request.

• Ask your knowledge base: 200 requests per user per day

• Translate: 200 requests per user per day

Please visit our AI Features terms here. Additionally, the Features terms FAQ can be found here.

Refer to the Pricing section for each AI feature article to learn more. See Front's pricing page for a comparison chart.