Front AI features

Front offers a range of AI features designed to enhance user efficiency and boost productivity. Leverage Front’s AI features to streamline various tasks and improve your workflows.

Looking for structured courses and training for our AI features? Check out our Front Academy AI learning path and YouTube AI playlist to get started.

Automatically analyze your conversations to create Topics and organize conversations.

See this article to learn more.

Automatically assess the quality of conversations to coach teams and ensure a consistent customer experience.

See this article to learn more.

Automatically infer customer satisfaction (CSAT) scores across all customer interactions for complete, actionable insights.

See this article to learn more.

Get instant answers about your customer, quickly summarize conversations, generate and refine drafts, and using an always-on AI assistant.

See this article to learn more.

Get up to speed on all the behind-the-scenes details of a customer inquiry, including internal comments.

See this article to learn more.

Ensure messages are clear, error-free, on brand, and have the right tone to deliver exceptional service.

See this article to learn more.

Use AI to help draft, edit, and translate your knowledge base content.

See this article to learn more.

Use AI to quickly search your Front knowledge base content to accelerate response times and improve response quality.

See this article to learn more.

Email channels only: Automatically detect the message language in your conversations and quickly translate content into your preferred language, all within Front.

See this article to learn more.

Use an AI-powered assistant to translate workflow needs into the right Front setups, following best practices. After you ask a question, you’ll receive an actionable plan to support and optimize your team’s processes.

See this article to learn more.

Front's Autopilot is an omnichannel AI agent that executes complex, end-to-end business workflows — not just customer replies — by coordinating across customers, internal teams, and connected systems. It automates triage, intake, and multi-step processes while maintaining clear escalation controls, enabling teams to scale operations without sacrificing quality or oversight.

See this article to learn more.

Prerequisites

• You must be a company admin to manage most AI features for all Front users in your company. Some features can be managed by both company and workspace admins in workspace settings.

• You must be on a Front plan with access to AI features.

Step 1

Click the gear icon, select company settings in the left sidebar, then select Front AI.

Step 2

Navigate to the AI feature you'd like to manage. Toggle it on to enable the AI feature for your company. Some features may require you to select specific inboxes.

Click Save when finished.

Step 3

If needed, navigate to the Front AI tab in your workspace settings to configure additional AI settings.

See the AI Features FAQ found here.

No. Zero data retention is applied to your API requests, and data deletion requests are automatically sent and honored after completion of an API request. 

We're using OpenAI and Azure OpenAI's GPT models. We also use Mistral models hosted on Amazon AWS.  To learn more about our subprocessors, see our Subprocessors List.

Yes. See this article to learn more.

Please visit our AI Features terms here. Additionally, the Features terms FAQ can be found here.

Refer to the Pricing section for each AI feature article to learn more. See Front's pricing page for a comparison chart.