Front's AI features

Front offers a range of AI features designed to enhance user efficiency and boost productivity. Leverage Front’s AI features to streamline various tasks and improve your workflows.

Ensure messages are clear, error-free, on brand, and have the right tone to deliver exceptional service.

See this article to learn more.

Use AI to help draft, edit, and translate your knowledge base content.

See this article to learn more.

Get up to speed on all the behind-the-scenes details of a customer inquiry, including internal comments.

See this article to learn more.

Instantly resolve chat inquiries with responses written by AI, sourced from your knowledge base. Use a Front Knowledge Base or an external knowledge base to power your chatbot.

See this article to learn more.

The following features are in open beta and are available to turn on until we reach capacity. See this article to review Front’s AI beta features.

Email channels only: Quickly resolve simple inquiries with AI-generated email drafts based on knowledge base content.

See this article to learn more.

Email channels only: See relevant conversations surfaced by AI to help address an inquiry with a similar issue.

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Email channels only: Categorize messages by sentiment or topic, without the manual effort or maintenance.

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Use AI to quickly search your knowledge base content to accelerate response times and improve response quality.

See this article to learn more.

Email channels only: Automatically detect the message language in your conversations and quickly translate content into your preferred language, all within Front.

See this article to learn more.

Prerequisites

• You must be a company admin to manage AI features for all Front users in your company

• You must be on a Front plan with access to AI features

Step 1

Click the gear icon on the top right of Front, then select company settings in the left sidebar. Select AI from the left menu.

Step 2

Navigate to the AI feature you'd like to manage. Toggle it on to enable the AI feature for your company. Some features may require you to select specific inboxes.

Click Save when finished.

No. We use text generation APIs from OpenAI and Mistral to power AI features within Front. The API providers do not train their models on any Front customer data. Your data is not used for any purpose other than to provide the AI output to the user. For increased reliability, we use these models through multiple providers, directly from the model creators, and from prominent cloud providers - Amazon AWS and Microsoft Azure. In accordance with the GDPR, all the providers are are listed as a subprocessors on our website here.

We are not using your data to train AI models today. This may change in the future for new features, but each model will be specific to your company. Your data will never be cross-contaminated with other companies' data. Furthermore, we have extensive data processing agreements in place with our AI providers to ensure that they're not training their foundational models on any data that we send to them.

No. Zero data retention is applied to every API request for all the providers. Data is not saved anywhere after an API request has been completed.

We're using OpenAI, Azure OpenAI, and Amazon AWS which are industry-leading AI providers. Specifically, we use the text generation API.

Yes, OpenAI is a Front subprocessor as detailed in our publicly available subprocessor list found here.

Yes, Microsoft Azure is a Front subprocessor as detailed in our publicly available subprocessor list found here.

Yes, Amazon AWS is a Front subprocessor as detailed in our publicly available subprocessor list found here.

Yes. Each teammate account has rate limits for the following features:

• AI Compose + AI Summarize: 200 requests per user per day. Each compose action or transformation and each manually-triggered summary counts as a request.

• Internal AI Answers: 200 requests per user per day

• AI Translations: 200 requests per user per day

Refer to the Pricing section for each AI feature article to learn more.