Default roles and permissions


Front allows you to designate different levels of access to different teammates. In addition to the company admin role, we provide two default teammate roles: 

  1. Workspace Admin

  2. Standard Access

The permissions of these default roles cannot be edited. The default roles are available on all plans. However, you can create custom roles and permissions for your teammates if you have the Scale plan or above

Default roles and permissions

Below we provide details of the permissions that are granted to teammates using Front’s default Workspace Admin and Standard Access roles.


Workspace Admin

Standard Access

Messages - send

Comment - send

Conversations - assign

Conversations - archive

Conversations - Delete / mark as spam


Conversations - move

Conversations / messages - delete permanently





Shared inboxes - create / edit / delete / manage access





Shared contacts - block sender




Shared tags - create / edit / archive / delete

Apply/remove tags to conversations




Shared views - create / edit / delete


Message templates



Shared message templates and folders - create / edit / delete




Shared signatures - create / edit / delete





Access analytics


Reports - create / edit / delete





Access sequences




Teammates - invite / manage





Rules - create / edit / delete


Roles & Permissions



Roles - create / edit / delete


Company admins

The company admin role is the highest level of access in Front. To turn on this role for a teammate, a company admin will click on the gear icon at the top right of Front, then click Teammates under the Company section. Then choose the teammate and toggle on their company admin status.

Here are the company-level settings available to company admins only:

*These features are available on the Scale plan or above. Some legacy plans with different names may also have these features.


The Workspace Admin and Standard Access roles are available on all plans.

Scale plan or above plans with the custom user permission roles feature can create additional custom roles. Some legacy plans with different names may also have this feature.