Default roles and permissions

Edited

Overview

Front allows you to designate different levels of access to different teammates. In addition to the company admin role, there are two default teammate roles: 

  1. Workspace admin

  2. Member

The permissions of these default roles cannot be edited. The default roles are available on all plans. However, you can create custom roles and permissions for your teammates if you're on the Scale plan or above


Workspace admin & member roles

The table below lists the permissions that are granted to teammates using Front’s default workspace admin and member roles.

Conversations

Workspace admin

Member

Messages - send

Comment - send

Conversations - assign

Conversations - archive

Conversations - Delete / mark as spam

Conversations - move

Conversations / messages - delete permanently

 

Inboxes

 

 

Shared inboxes - create / edit / delete / manage access

 

Contacts

 

 

Team contacts - block sender

Tags

 

 

Shared tags - create / edit / archive / delete

Apply / remove tags to conversations

Custom views [legacy]

 

 

Custom views [legacy] - create / edit / delete

 

Message templates

 

 

Shared message templates and folders - create / edit / delete

Signatures

 

 

Shared signatures - create / edit / delete

 

Analytics

 

 

Access analytics

 

Sequences

 

 

Access sequences

Teammates

 

 

Teammates - invite / manage

 

Rules and macros

 

 

Rules and macros - create / edit / delete

 

Roles and permissions

 

 

Roles - create / edit / delete

 


Company admin role

The company admin role is the highest level of access in Front. To enable this role for a teammate, a company admin will click on the gear icon at the top right of Front, then click Teammates under the Company section. Then choose the teammate and toggle on their company admin status.

The following company-level settings available to company admins only:

*These features are available on the Scale plan or above. Some legacy plans may also have these features.


Pricing

The workspace admin and member roles are available on all plans.

Scale plan or above plans with the custom user permission roles feature can create additional custom roles. Some legacy plans may also have this feature.