Teammate groups


Teammate groups allow you to create centralized lists of users that can used in rules or to manage inbox access. Many rules and inboxes reference a list of teammates, for example, notifying everyone in a particular time zone, or granting inbox access to a specific group of teammates. 

Keeping these lists accurate and up to date can be tedious and error-prone as you create new rules/inboxes or as teammates come and go. Teammate groups make the process cleaner and quicker.

Create or edit teammate groups

You need to be a company admin to create or edit teammate groups.

Step 1

Click the gear icon on the top right of Front and into the Company settings tab.

Step 2

Click Teammate groups in the left menu.

Step 3

Click Add teammate group, or click an existing group you want to edit.

Step 4

In the Members tab, fill out the fields:

  • Name: The name of the group.

  • Description (optional): A description of the group.

  • Teammate group members: Select the list of teammates that will be part of this group.

Step 5 (optional)

In the Access tab, select the workspaces and inboxes this teammate group should have access to.

Step 6

Click Create teammate group when finished. Click Update group if you’re editing an existing one.

Import teammate group members

Group members can be added in bulk via CSV import. Many employee directories, such as Azure Active Directory, Okta and Google Workspace, allow you to export users/user groups to CSV, which can be used to populate your teammate groups in Front.

File formatting

Column headings and naming conventions are critical for a successful import. The file must only contain one column described below:

Column heading

Teammate field

Example value


Login email of the user

You can download a template file with this format by clicking Download CSV Template in your teammate group.

Example CSV file:

Important to know

  • You can upload up to 1000 rows in a single upload.

  • If the email does not correspond to an existing user, then they will be skipped. The remaining users will still be imported successfully.

  • Pending teammates (those who have been invited to Front, but have not yet logged in) can be imported to the teammate group.

  • If the teammate is already a member of the teammate group, then they will be skipped without error. The remaining users will still be imported successfully.

Import instructions

Step 1

In your teammate group, click Import CSV.

Step 2

Click Choose file and select your file. You can also drag and drop your file from your computer into this section.

Step 3

Click Import CSV.

Step 4

Click Create teammate group when finished. Click Update group if you’re editing an existing one.

Sync teammate groups from an Identity Provider

Front can integrate with Identity Providers, such as Azure Active Directory and Okta, to automatically provision user access. These integrations can also be used to push groups from the Identity Provider to Front, and automatically sync group membership. See this article to learn more about integrating with an Identity Provider.

You cannot edit the name or membership of a teammate group that is managed by an Identity Provider. You can see if a teammate group is IdP managed, by clicking on the teammate group and checking for a banner at the top of the page.

Use teammate groups in rules

Teammate groups can be used as part of a rule in any place where it is possible to select multiple teammates. For example, this includes the rule conditions:

  • When assignee is changed to…

  • If assignee is…

  • Then assign teammates… (using round-robin or load balancing)

You can select multiple teammate groups, or a combination of teammate groups and individual teammates.

Use teammate groups to manage inbox access

See this article to learn more about granting inbox access to teammates in teammate groups.


Who can use teammate groups in rules?

Any teammate can select teammate groups in personal, shared, or company rules after the groups have been created by a company admin.


This feature is available on all plans.