Understanding custom fields

Custom fields enable you to add more details to your resources that may be useful for your workflows, which are in addition to any default fields that Front already has. You can add new custom fields for your contacts, accounts, teammates, inboxes, conversations, and application objects. You can create up to 50 custom fields per category.

You must be a company admin to create custom fields.

Step 1

Click the gear icon on the top right of Front, navigate to company settings, then select Custom fields from the left sidebar menu.

Step 2

You will see different tabs for the various categories of custom fields you can create, which are explained in the section below. Click into the tab you want to create a custom field for.

Step 3

Once in the tab, click the corresponding Add custom field button.

Step 4

Fill in the details for your custom field, then click Create.

Front allows you to add more details to your contacts, such as Job title or NPS score. You can also use the rule engine to scan for your custom contact fields to automate actions. Once custom fields are created, they will be available for use as custom variables in message templates and signatures.

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Front allows you to add additional custom fields to accounts, such as Revenue, Account Manager, or Account Tier. These account custom fields will then be shown to users in Contact Details, and are available within rules, message templates, and signatures.

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Custom fields for teammates allow you to add information about your teammates such as Manager, Role, or Workspace.

After custom fields are set for the teammates, they can be used in Smart Rules, to automate many of your workflows. They will also be available for use as custom variables in message templates and signatures.

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Custom fields for inboxes allow you to add information about your inboxes such as Manager of the inbox, Triager responsible for triaging the inbox, or any other fields you need.

After custom fields are set for your inboxes, they can be used in Smart Rules to automate many of your workflows.

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Custom fields for conversations allow you to add information to your conversation threads such as Category, Last Assignee, or External app ID.

After the custom fields are set for your conversations, they can be used in rules to automate many of your workflows.

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Custom fields for application objects allow you to add information to conversations with application objects added to them, such as Company, Priority, or Arrival date.

After the custom fields are set for your application objects, they can be used in application object previews to display important information at a glance.

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When creating a custom field, you can select a data Type that supports the information you'd like to add.

Supported data types: