Tags & organization

Conversation actions
Front keyboard shortcuts
Front supports many keyboard shortcuts to help you get work done faster. 🙌 While a single second doesn't sound like much, let's put this in perspecti...
How to move messages and split conversations
Are replies from different customers being threaded together, or is it hard to tell what part of a chat conversation a tag is referring to?  Anyone on...
How to move conversations to another inbox
Moving a conversation is helpful when you want to pass a conversation on to another team. Unlike traditional email forwarding, moving a conversation f...
Manually merge conversations
There may come a time where you have separate threads about the same topic. In those cases, merging the conversations can help your productivity so th...
Linked conversations
Linked conversations allow you to create separate conversations that relate back to an original inbound message. These conversations are grouped toget...
How to print an email or save as PDF
For instances where you need a physical record of an email, you can print a specific message or an entire thread from Front.  To print a specific mess...
Set tickets and conversations to close automatically for more accurate analytics
After a conversation or ticket is resolved and no further action is needed, you can permanently mark it as closed . This makes it easier for teams to...