Tags & organization
Tags
Understanding tags
Tags make it easy to track certain topics in your inboxes, set up rules to sort messages automatically, report on trends in analytics, and use as pri...
When to use tags vs. empty inboxes
Prior to using Front you probably used folders to organize conversations in Outlook, or labels to organize in Gmail. Now that you're in Front, your te...
Gmail labels become Front tags
When you connect a Gmail account to Front, Front will import your Gmail labels as Front tags, including nested labels, as long as the channel is set...
Using tags to label and file conversations
Front supports nesting tags to categorize them in groups and allows you to drag messages from your inbox into a private tag or the Starred section t...
Sorting and filters
Customize your sidebar to show inboxes, tags, teammates, and more
Front allows you to customize your sidebar in order to help you work most efficiently. You can show the inboxes, tags , and teammates in your sideb...
Sort messages by time in your inbox
Front allows you to sort the conversations in your inbox in four ways. Use the Sort dropdown menu at the top of the message list to sort your inbox ...
Conversation list filters
Use the Filter feature at the top of an inbox’s conversation list to focus on conversations one topic at a time, based on a specific tag, assignee, ...
Read vs. unread status
Archiving instead of marking emails as read is the Front-recommended way to manage your inbox. Once no immediate action is required on a message, simp...
Views
Views [legacy feature]
⚠️ This is a legacy feature. Front companies created after Jan 26, 2023 use the new version of views described here . Views are a combination of fi...
Views
Views create a tailored work queue in users’ sidebars, making it easy to track and manage high-priority, categorized messages. They can be set up at a...
Conversation actions
Front keyboard shortcuts
Front supports many keyboard shortcuts to help you get work done faster. 🙌 While a single second doesn't sound like much, let's put this in perspecti...
How to move messages and split conversations
Are replies from different customers being threaded together, or is it hard to tell what part of a chat conversation a tag is referring to? Anyone on...
How to move conversations to another inbox
Moving a conversation is helpful when you want to pass a conversation on to another team. Unlike traditional email forwarding, moving a conversation f...
Manually merge conversations
There may come a time where you have separate threads about the same topic. In those cases, merging the conversations can help your productivity so th...
Linked conversations
Linked conversations allow you to create separate conversations that relate back to an original inbound message. These conversations are grouped toget...
How to print an email or save as PDF
For instances where you need a physical record of an email, you can print a specific message or an entire thread from Front. To print a specific mess...
Set tickets and conversations to close automatically for more accurate analytics
After a conversation or ticket is resolved and no further action is needed, you can permanently mark it as closed . This makes it easier for teams to...
Custom fields
Understanding custom fields
Custom fields enable you to add more details to your resources that may be useful for your workflows, which are in addition to any default fields that...
Custom conversation fields
Front allows you to add custom fields to a conversation to designate information like Category, Last Assignee, or External app ID to add extra context...
Custom inbox fields
Front allows you to add custom fields for existing inboxes to designate fields like Manager or Workspace. After the custom fields are set, they can th...
Custom teammate fields
Front allows you to add custom fields for existing teammates to designate fields like Manager, Role, or Workspace. After the custom fields are set, th...