Conversation list filters

Use the Filter feature at the top of an inbox’s conversation list to focus on conversations one topic at a time, based on a specific tag, assignee, ticket status, or more. Your personal filter will stay applied until manually cleared to help you quickly hone in and prioritize your work.

To review additional filtering and sorting options, check out these articles:

• How to use inbox tabs to filter conversations

• Sort message by time in your inbox

To add a filter, click on an inbox in your sidebar, then click the filter icon at the top of the conversation list. Select a tag, assignee, ticket status, or conversation type to focus on. Filter options vary depending on the sidebar section you've selected.

Once you select make a selection, your conversation list will only show conversations matching your filter. 

Filter indicators will be visible in both the conversation list and in your sidebar. You can have different filters selected per inbox.

Filters will stay applied until you manually clear them. To remove a filter, click the filter icon at the top of the conversation list, then click Clear.

Conversation list filters can be used in the following inbox sections:

• Top-level Open section in your individual workspace

• Assigned to me

• Subscribed

• Individual inboxes

• Shared inboxes

• Later

• Done

• Trash

Unsupported inbox sections:

• Drafts

• Sent

• Spam

• Pinned tags

• Delegated inboxes

No. Only a single filter option can be selected. e.g. You cannot select both the Urgent tag AND an assignee.