Front allows you to add more details to your contacts, such as job title or NPS score. Custom fields must be created manually, and can be updated via our API or through third-party contact integrations. You can also use the rule engine to scan for your custom contact fields to automate actions. Once custom fields are created, they will be available for use as custom variables in message templates and signatures.
You must be a company admin to create new custom contact fields.
Click the gear icon on the top right of Front, navigate to company settings, then select Custom fields from the left sidebar menu.
In the Contacts tab, click Add contact custom field.
Default contact fields
The following fields are created by default and are ready to use:
The contact's name
The contact's email address
The contact's phone number
The contact's Twitter handle
The contact's Twitter handle for direct messages
The contact's custom channel handle
A short blurb about the contact
A web address
Import custom field data
Check out this article to learn how to upload custom contact fields via CSV file.
How it works
View custom fields in Contact Manager
Any custom contact fields you've created will show as columns in your Contact Manager.
Add custom field to a new contact
When creating a new contact, click Show more to display your custom contact fields.
Add custom field to an existing contact
When editing a contact, click Add at the top of the About section to pull up a list of the custom fields you've created.