Custom contact fields

Edited

Overview

Front allows you to add more details to your contacts, such as job title or NPS score. Custom fields must be created manually, and can be updated via our API or through third-party contact integrations. You can also use the rule engine to scan for your custom contact fields to automate actions. Once custom fields are created, they will be available for use as custom variables in message templates and signatures.

You must be a company admin to create new custom contact fields.


Instructions

Step 1

Click the gear icon on the top right of Front, navigate to company settings, then select Custom fields from the left sidebar menu.

Step 2

In the Contacts tab, click Add contact custom field.

Step 3

Enter a Name and Description for your custom field, then select a data Type. See below for default contact fields or this article to learn more about custom field data types.

Step 4

Click Create.


Default contact fields

The following fields are created by default and are ready to use:

Contact field

Description

Type

Name

The contact's name

Text

Email

The contact's email address

Text

Phone number

The contact's phone number

Text

Twitter

The contact's Twitter handle

Text

Twitter DM

The contact's Twitter handle for direct messages

Text

Custom channel

The contact's custom channel handle

Text

Description

A short blurb about the contact

Text

Link

A web address

Text


Import custom field data

Check out this article to learn how to upload custom contact fields via CSV file.


How it works

View custom fields in Contact Manager

Any custom contact fields you've created will show as columns in your Contact Manager.

Add custom field to a new contact

When creating a new contact, click Show more to display your custom contact fields.

Add custom field to an existing contact

When editing a contact, click Add at the top of the About section to pull up a list of the custom fields you've created.