AI replies hub

Front's AI replies hub is a tab in the Front AI settings page where admins can review all messages generated by AI in their workspace. This includes:

• Suggested reply drafts

• Sent suggested replies

• Sent Autopilot replies

Alongside these replies you can see the status of those messages, the Topic they belong to, and their creation date.

Step 1

Click the gear icon, navigate to your workspace settings, then select Front AI in your sidebar.

Step 2

Select the AI replies tab.

Step 3

Select either Autopilot or Suggested replies at the top of the list to filter for those messages. When viewing suggested replies, you’ll see additional Drafts and Sent filters.

Step 4

Select a message from the list to open the AI reply panel and review the content. Click Open conversation to view the entire conversation thread.

Not yet, but this is on the roadmap for a future update. The AI replies tab is only visible to accounts with one workspace (excluding the sandbox workspace) at this time.

Not yet, but this is on the roadmap for a future update.

Yes, but not directly in the AI replies hub. You can quickly navigate to the conversation by clicking Open conversation in the AI reply panel, then either discard that draft or step in to send a reply yourself.

Any/all messages generated by Autopilot/Copilot will be included in the list, even if they were later edited by a human teammate.

Not yet, but this is on the roadmap for a future update.

No. This is currently not available, but we will continue to invest in improvements and will consider this for inclusion in future updates.

This feature is available with the Copilot or Autopilot add-ons, including trials.