AI replies hub

Front's AI replies hub is a tab in the Front AI settings page where admins can review all messages generated by AI in their workspace. This includes:

• Suggested reply drafts

• Sent suggested replies

• Sent Autopilot replies

Alongside these replies you can see the status of those messages, the Topic they belong to, and their creation date.

Step 1

Click the gear icon, navigate to your workspace settings, then select Front AI in your sidebar.

Step 2

Select the AI replies tab.

Step 3

You'll see a list of AI-generated drafts or sent messages. Use the filters at the top to focus on specific message characteristics.

Step 4

Select a message from the list to open the AI reply panel and review the content. Click Open conversation to view the entire conversation thread.

Step 4

In the Teammate feedback section, you can review ratings and comments left by your teammates.

Step 5

In the Sources section, you can:

• Easily see every source the AI teammate used to generate a reply, including the actual excerpt pulled from each source.

• Create or update knowledge directly using the inline actions (Edit, Stop using this fact, Create note, etc.) to directly fix knowledge gaps, incorrect content, or stale knowledge.

Yes, but not directly in the AI replies hub. You can quickly navigate to the conversation by clicking Open conversation in the AI reply panel, then either discard that draft or step in to send a reply yourself.

Any/all messages generated by Autopilot/Copilot will be included in the list, even if they were later edited by a human teammate.

No. This is currently not available, but we will continue to invest in improvements and will consider this for inclusion in future updates.

This feature is available with the Copilot or Autopilot add-ons, including trials.