AI features
Available features
Front's AI features
Front offers a range of AI features designed to enhance user efficiency and boost productivity. Leverage Front’s AI features to streamline various tas...
AI Compose for email
AI capabilities in Front help teams increase productivity and efficiency when responding to customer inquiries. Use AI Compose to instantly draft high...
AI Compose for Knowledge Base
Leverage AI to help draft, edit, and translate your Front knowledge base content. Enable the Draft articles setting via the AI tab in company se...
AI Summarize
AI capabilities in Front help teams increase productivity and efficiency when responding to customer inquiries. Use AI Summarize to quickly gather con...
AI Answers in Front Chat
Front’s new AI Answers feature gives your customers the ability to self-serve with immediate responses to questions and dramatically improves your tea...
Features in beta
Front's AI beta features
Front is offering beta access for three new AI features: suggested replies, similar conversations, and AI tagging. Participate in the beta to see how ...
Use suggested replies to automatically draft emails [open beta]
Use your Front Knowledge Base to quickly generate email drafts using content from your articles. When AI detects a question and can find a relevant ar...
View similar conversations to find solutions in past inquiries [open beta]
Front’s similar conversations feature automatically finds conversations related to the one you’re currently working on. Use this feature to quickly le...
AI Tagging [open beta]
Front's AI Tagging rules automatically categorize and tag emails to make them easier to organize, search, and report on. An admin can set up to 50 tag...
Internal AI Answers in Front Knowledge Base [open beta]
Use the AI search bar in Front’s Knowledge Base sidebar plugin to access answers from your knowledge base. After you submit a question, AI will surfac...
AI Translations [open beta]
Use Front’s AI Translations feature to automatically detect the language in both inbound and outbound messages, then translate the content into your p...