AI features
Getting started
Front AI features
Front offers a range of AI features designed to enhance user efficiency and boost productivity. Leverage Front’s AI features to streamline various tas...
Use external knowledge sources with Front AI features
⚠️ Using a Front knowledge base as the source for AI features provides the most reliable performance. See this article to learn how to easily bring ...
Frequently asked questions about Front's AI Feature terms
Last updated: March 12, 2025 This FAQ is intended to provide more information about Front’s AI Features Terms . Our software now includes AI-powered...
Analyze
Use Topics to automatically organize conversations
Front AI analyzes your conversations to understand why your customers reach out and organizes those contact reasons into Topics. When new messages com...
Smart QA
Front’s Smart QA (quality assurance) feature accelerates time-consuming manual QA processes with AI, giving support leaders a complete view of agent p...
Smart CSAT
Use Front’s Smart CSAT (customer satisfaction) feature in combination with manual CSAT survey submissions to get a complete understanding of custome...
Assist
Get a jumpstart on replies with Copilot
Copilot reduces the time and effort needed to resolve conversations with suggested replies based on past, similar conversations and optionally, your F...
Automatically summarize conversations with AI
AI capabilities in Front help teams increase productivity and efficiency when responding to customer inquiries. Use Summarize to quickly gather contex...
Compose for email
AI capabilities in Front help teams increase productivity and efficiency when responding to customer inquiries. Use Compose to instantly draft high-qu...
Compose for knowledge base
Leverage AI to help draft, edit, and translate your Front knowledge base content. Enable the Compose setting via the Front AI tab in company set...
Ask your knowledge base
Use the AI search bar in Front’s knowledge base sidebar plugin to access answers from your knowledge base. After you submit a question, AI will surfac...
Quickly translate messages using AI
Front’s Translate feature uses AI to automatically detect the language in both inbound and outbound messages, then translate the content into your pre...
Admin Copilot [open beta]
⚠️ This feature is in beta. This article may require final changes before the feature is released to general availability (GA). Admin Copilot is an ...
Automate
AI Answers
⚠️ AI Answers is no longer available for purchase. Check out Autopilot automatically reply to messages using AI. Front’s new AI Answers feature g...
AI Tagging [closed beta]
Front's AI Tagging rules automatically categorize and tag emails to make them easier to organize, search, and report on. An admin can set up to 50 tag...
Use Autopilot to automatically reply to conversations based on Topics
Autopilot is an omnichannel AI agent that’s built for control. Select Topics with repetitive inquiries that you want Autopilot to automatically resolv...