AI features

Assist
Get a jumpstart on replies with Copilot
Copilot reduces the time and effort needed to resolve conversations with suggested replies based on past, similar conversations and optionally, your F...
Automatically summarize conversations with AI
AI capabilities in Front help teams increase productivity and efficiency when responding to customer inquiries. Use Summarize to quickly gather contex...
Compose for email
AI capabilities in Front help teams increase productivity and efficiency when responding to customer inquiries. Use Compose to instantly draft high-qu...
Compose for knowledge base
Leverage AI to help draft, edit, and translate your Front knowledge base content. Enable the Compose setting via the Front AI tab in company set...
Ask your knowledge base
Use the AI search bar in Front’s knowledge base sidebar plugin to access answers from your knowledge base. After you submit a question, AI will surfac...
Quickly translate messages using AI
Front’s Translate feature uses AI to automatically detect the language in both inbound and outbound messages, then translate the content into your pre...
Admin Copilot [open beta]
⚠️ This feature is in beta. This article may require final changes before the feature is released to general availability (GA). Admin Copilot is an ...