Your settings and individual preferences


Access your individual Front settings by clicking the gear icon on the top right corner of Front, then click on the Personal tab. From here you can customize your workspace and account preferences to best fit you. Continue reading for an overview of what you'll find in each menu. 

You will also see certain Company level settings in the Company tab, depending on your level of access. Read more about Company settings here.

Search your Settings

You can search for any setting, teammate, inbox, tag, and more using the search bar at the top of the page. For instance, you can search the word product and all items related to this word that you have access to will show as results.

Settings sections

The sections within your Settings are listed on the left side and allow you to customize the features you use in Front.

My home

The My home page is the first one you land on when you click into your Personal settings. It allows you to get an overview of your availability status and quick access to the settings for inboxes, message templates, signatures, and vacation responders; making it easier create and edit. You will also find educational resources.


In this section, you can edit your profile picture by clicking on the image and uploading a photo, edit your name and Front username, change your Front login email, change your password, and enable/disable two-factor authentication.


Change your Front workflow options — choose the default email address your messages are sent from, make Front your default email client, set your snooze timing options, and more. See the section below for details on Preferences.


Connect an email address or another account to sync with Front — it will only be visible to you, not your team, unless you choose to delegate it to teammates.


Use rules to automate repetitive tasks for your individual inbox, like sending auto-replies or tagging messages based on the sender or keywords.

Message templates

Create or edit your private message templates, or set your vacation auto-responder.


Create a signature for every occasion — Front designates the first signature as the default, so make sure the one you usually want to use is at the top, or set up default signatures for your channels.


Create or delete private tags. You can tell when you use a private tag by whether it has a lock symbol on it.


Enable desktop, mobile push, or email notifications for activities you care about, like being mentioned in a comment or receiving a new message.


If you are part of a Shift that automatically manages your availability, you will see this section, and click in to see details about your shifts.

There is another search bar within your Preferences that will search only this subsection for you.

Change the appearance of your navigation and settings panel. Choose between a light or dark theme.

Send button
Choose between Send, Send & Archive, or Send & Snooze as your default send button behavior.

Reply button (mobile only)
Choose your default send button behavior for mobile. The options are: Reply, Reply All.

Send in new conversation
Enable this if you want to every reply, forward, or resend to be counted as a separate conversation.

Auto-subscribe on comment
If enabled, automatically subscribe to a conversation after posting a comment on a conversation. Any additional activities on the conversation will resurface it back in in the Shared with me section of your inbox.

Auto-subscribe on reply
If enabled, automatically subscribe to a conversation after replying to a message on a conversation. Any additional activities on the conversation will resurface it back in in the Shared with me section of your inbox.

Mute on unassign
If enabled, automatically mute conversations when you unassign a conversation from yourself. Any additional activities on the conversation will not resurface it back in your inbox. Only an @mention will resurface the conversation back into your inbox.

Mute on move from individual to team inbox
If enabled, automatically mute conversations when you move them from your private inbox to a team inbox. Any additional activities on the conversation will not resurface it back in your inbox. Only an @mention will resurface the conversation back into your inbox.

"Enter" to send in chat
Chat channels like Facebook, Intercom, and Smooch have light-weight composers that allow you to respond quickly. Enabling this preference will make it so your messages are sent when you hit Enter

Reply in a new window
Replying to a message will pop out an external composer.

Default channel
The default channel you set here will be used whenever you compose a new message.

Reply with default channel
The channel you set as your default will always be used as your default reply channel as well.

Keyboard shortcut options
Allows you to choose which keyboard shortcuts will apply on your account. Select "no shortcuts" to disable keyboard shortcuts.

Paste as text
Strip formatting when you paste text in Front's composer.

No attachment warning
If we think you meant to add an attachment but didn't, we will alert you.

Many recipients warning
Always surface a confirmation when you send an email to more than 10 recipients.

Selection direction
When the conversation you are on disappears (archive, sent), determine the conversation you want to see: the one above or the one below it. Choose Smart if you want the next conversation selected to be dependent on which direction you were just navigating.

Print attachments
If enabled, attachments will also be printed when printing a message.

Hide external images
If enabled, images will not automatically display in the email. Confirmation will be required to display images.

Long time format
Choose what format you want to see time in – short (12 hour clock) or long (24 hour clock).

Send later timings
Determine which sent later timings to display in your send later menus.

Email format
Determine your default composer format, HTML or Markdown.

Message templates #1 to #5
Assign message templates to shortcuts.

Mark as read
Choose when messages are automatically marked as read.

  • Immediately on selection: Will mark as read as soon as you select or land on the conversation in the conversations list, regardless of whether the conversation has loaded in the message panel. 
  • When message is opened: Will mark as read when the conversation actually loads in the message panel.

Default Calendar 
Select which calendar to use by default when creating a new event.

Week Start
Choose what day will show as the first day of your week.

Send usage data
Send data to Front to improve the performance of your app.

Allow access to individual resources via the API
Allows the API to access your various resources (channels, contacts, conversations, etc).

Badge counter
Manage the counter reflected in your badge (the red dot on your app).

Default phone number prefix
We will use this when you store a phone number without a prefix.

Team inbox tabs
Choose which tabs will show at the top of your team inbox - separate tabs for Unassigned and Assigned, or a combined Open tab.

Front links target
Decide if Front links open in your browser or desktop application.

Default email client
Set Front as your system-wide email client.

Other sessions
Use this to sign out of all other sessions currently logged in to your Front account and ensure that this account is no longer accessible from any other device.

Offline cache
Use this to reclaim disk space by deleting recent conversations from the Front cache. 

Inbox counters
Choose whether your individual inbox counters will display the number of Unread or Open conversations.

Delegated inboxes
If you've been added as a delegate on teammate's individual inboxes, you can select the delegated inboxes you want to show in your personal workspace here.

4replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Cori Morris said:
    Email format
    Determine your default composer format (HTML or Markdown)

     My composer only allows RichText and Markdown.  How do I enable HTML?

  • Cori Morris will there be an option in the future to config inbox view to a horizontal split with reading pane for message preview along the bottom of the screen and message listing across the top as you can in outlook/gmail rather than current vertical only split?

  • Noah D Hi there! We don't have any immediate plans of implementing this feature, but we'll be sure to let you know when we do!

  • 🕵️‍♀️ Pro Tip: You can now search for preferences on the My Preferences page to find your settings faster!

Like Follow
  • 1 mth agoLast active
  • 4Replies
  • 7523Views
  • 7 Following