Subscribing and unsubscribing from a conversation

When you're a participant in a conversation in Front, you have two options: to subscribe to the conversation, or to unsubscribe from it. You can think of this like "following" or "unfollowing" a thread on social media. 

If you're subscribed, you will see all new replies and comments in the conversation in your inbox. If you've unsubscribed, the conversation will archive and only pop up again in your inbox if you are @mentioned specifically. 

To subscribe to a conversation click the participants menu at the top right of the conversation, then click Subscribe next to your name. You will also subscribe to a conversation if you:

• Receive a message directly in your personal email (except for conversations you have unsubscribed from)

• Reply to a conversation when your settings are set to auto-subscribe on reply 

• Comment on the conversation when your settings are set to auto-subscribe on comment

• Are @mentioned in a conversation

• Are notified by a rule

• Are invited via the participants menu

• Click the Subscribe option in the participants menu

All conversations you're subscribed to will show up in your Shared with me section.  The conversation will automatically bump to the top if there is new activity within the subscribed conversation. More information on your Shared with me section can be found here.

As a subscriber to a conversation, you automatically become a participant in the conversation. This means if there is more than one person that is partaking in the conversation, your avatars will appear in the participants menu. Others will be able to tell when you have last read the message or if you have unsubscribed the conversation. 

If you want to stop getting updates on the conversation, you can unsubscribe from the conversation. Unsubscribing from the conversation will allow you to search for it in the future, but the conversation will not automatically bump in your Shared with me unless you have been directly @mentioned.

To unsubscribe from a conversation, click the participants menu above the message and select Unsubscribe. Whenever you manually unsubscribe from a conversation, it will also archive.

Unsubscribe from conversations if you want to:

• Silence activity on a conversation other than @mentions

• Maintain access to a conversation without receiving notifications on the conversation

When you unsubscribe from a conversation:

• New comments will not unarchive the conversation in your inbox

• New inbound or outbound messages will not unarchive the conversation in your inbox

Notes 

• If you are the assignee, you cannot unsubscribe — you need to unassign or reassign

• Others cannot unsubscribe from a conversation for you

• Being @mentioned will unarchive the conversation for you, but not subscribe you.

You can determine when you want to subscribe or unsubscribe conversations automatically in your personal preferences:

Subscribe on comment

If you would like to automatically have the conversation bumped in your Shared with me after you have commented, toggle the setting on.

Subscribe on reply

If you would like to automatically have the conversation bumped in your Shared with me after you have replied to a conversation, toggle the setting on.

Unsubscribe on unassign

If you would like to automatically unsubscribe and archive a conversation when you unassign a conversation from yourself, toggle the setting on. This will not archive the conversation in the shared inbox. Note that this setting only applies when you manually unassign a conversation from yourself; not when a rule unassigns you from a conversation, in which case you will stay subscribed until you unsubscribe from it.

Unsubscribe on move from individual to shared inbox

If you would like to automatically unsubscribe and archive a conversation when you move a conversation from your individual inbox to a shared inbox, toggle the setting on. This setting also applies to move actions carried out by your individual rules. Move actions in company rules created by admins will ignore this preference.