Work together

Internal discussions enable you to have quick chats with your teammates or with all the teammates of a shared inbox, right in Front. The two types of ...

The participants menu gives you an easy way to manage access to a conversation. You can see who's involved in the conversation and when they’ve last r...

Shared drafts in Front allow teammates to easily collaborate and get feedback on a message prior to sending. Instead of writing a draft on your own or...

When you're a participant in a conversation in Front, you have two options: to subscribe to the conversation, or to unsubscribe from it. You can t...

Your Subscribed section is located under your Assigned to me section in your main inbox , and contains all tasks , discussions , and conversat...

Assign conversations to give every message a clear owner and ensure nothing falls through the cracks. You'll typically assign a conversation to the pe...

Front uses real-time collision detection. If a teammate is working on a message in a shared inbox, you will see that they are replying.

Collaboration works best when you know if your teammates are available! In Front, you can see your teammates' availability status via colored indicato...

Front makes it easy to handle being out of office. You can set your own availability, as well as a teammate's.  When a teammate is set to unavailable,...

Comments and @mentions make it easy to work with your team quickly in Front, so we’ve extended that ability to people outside your Front account. When...

⚠️ This is a legacy feature. Front companies created after Jan 26, 2023 use Views . The list of teammates in the Assigned conversations section of...

Choosing to make a shared inbox public means that all current and future teammates, tags and message templates in that workspace are automatically...

Shared tags, signatures, message templates, and rules are essential tools to improve your team’s efficiency and your customer’s experience. One of the...

When you need some help from a teammate, you can just @mention them in a comment instead of forwarding them the email to create a separate email thr...

Use comments to collaborate internally with your teammates. Only your team can see posted comments, so you can discuss the conversation amongst yourse...

Front's comment feature allows you to have internal dialogue with your team inside a conversation. Check out these styling tips to better highlight ...

You can create a Zoom meeting link directly from the comment bar in your Discussions or any conversation in Front, and your teammates can join the mee...

Emoji reactions allow you to quickly indicate your response to a comment, without the added noise and clutter of additional comments. They're a fun wa...

When viewing any conversation in a shared inbox, you’re able to not only read its messages and internal comments, but also see the full activity histo...

Front’s conversation summary provides a consolidated view of some key elements of a conversation without the need to scroll through the entire thread....