Teammate status colors - See who's online

Edited

Overview

Collaboration works best when you know if your teammates are available! In Front, you can see your teammates' status via a colored bubble next to their name.


Teammate status colors

Status colors are determined by teammate status changes or their device's connection to Front/the internet.

💚 Green:

  • They set their status as available.

  • One of their devices is currently connected to our push system and is able to receive real-time events.

🧡 Orange: None of their devices are connected to receive real-time events. i.e. No accounts are connected to the internet or a little while after you move to a non-Front app on mobile.

❤️ Red: They set their status as out of office.


Where to see teammate status

Assigning conversations

When you assign a conversation to a teammate, you will see what their status is, so that you can decide whether you want to move forward with the assignment, as well as have an expectation for response time from the teammate.

Mentions in comments and discussions

When you @mention a teammate in comments, you will see their status so that you know whether they are available.

Teammates list

⚠️ This is a legacy feature. Front companies created after Jan 26, 2023 use views to add teammate assignment queues to the sidebar.

You can add a list of teammates to the bottom left of your Front dashboard, and see the colored status bubble of the teammate.