Teammate status colors - See who's online

Collaboration works best when you know if your teammates are available! In Front, you can see your teammates' availability status via colored indicators next to their names. 

Use status changes to:

• Let your team know when you’re available to collaborate and respond to messages

• Ensure conversations are only assigned to you when you can respond

• For managers, easily monitor and respond to real-time staffing needs

Indicator colors are determined by teammate status changes or their device's connection to Front or the internet.

💚 Green: Status is set to Available

• Allows notifications if they’re enabled

• Can be assigned new conversations from rules

• Conversations stay assigned when there are new activities

💛 Yellow: Status is set to Busy

• Allows notifications if they’re enabled

• Pauses new conversation assignments from rules

• Conversations stay assigned when there are new activities

❤️ Red: Status is set to Out of office

• Mutes notifications

• Pauses new conversation assignments from rules

• Unassigns conversations when there are new activities

🩶 Grey: No devices are connected to our push system to receive real-time events. i.e. No accounts are connected to the internet or you moved to a non-Front app on mobile.

If your team uses shifts, teammate availability statuses will automatically reset at the start or end of a shift.

Step 1

Click your avatar at the top right corner of Front.

Step 2

Select a status to update your availability.

Step 3

Your status color will automatically update based on your selection.

Not sure when to use each status? Check out these examples:

🟢 Available

• Ready to go: Set yourself to Available when you’re online and ready to reply to assigned emails or respond to real-time chat conversations.

• Free to collaborate: Your Available status lets your teammates know when you’re online so they can mention you for help, work together on a project, and more.

🟡 Busy

• Short breaks: Set yourself to Busy when taking short breaks. If customers respond to your conversations while you’re away from your device, they’ll still stay assigned to you for follow up.

• Wrap up time: Set yourself to Busy for the last 30 minutes of your shift to wrap up. You won’t receive new conversation assignments, allowing you to finish up your existing work or giving you time to grab a few quick conversations from the queue. 

🔴 Out of office

• Done for the day: Use the Out of office status when you log off for the day to let your teammates know you’re unavailable.

• Extended time off: Set yourself to Out of office so customer replies to your conversations unassign and go back into your shared inbox, allowing your team to pick up where you left off.

When you assign a conversation to a teammate, you will see what their status is, so that you can decide whether you want to move forward with the assignment, as well as have an expectation for response time from the teammate.

When you @mention a teammate in comments, you will see their status so that you know whether they are available.

When you review your live dashboard data in Front Analytics, you'll see teammate status indicators in the assignee fields.

⚠️ This is a legacy feature. Front companies created after Jan 26, 2023 use views to add teammate assignment queues to the sidebar.

You can add a list of teammates to the bottom left of your Front sidebar, and see the colored status indicator for selected teammates.

The Busy status pauses rule assignments from all conversation types (e.g. email, live chat, SMS, etc.).

Yes. Admins can set up shifts to automatically change teammate statuses. However, shifts do not support the Busy status.

No. Status changes do not affect analytics metrics like reply time, handle time, etc.