Send messages
Intro to Front's composer
Sending options in your composer
Edited last year
You have four options in Front for how you can send your messages, which you can see by clicking the dropdown arrow by the blue Send button. This al...
How to compose, send, and customize messages
Edited last year
Composing a message in Front is super simple! The blue Compose button at the top of your inbox is a one-stop-shop for sending messages from any of t...
Understanding Front's composer
Edited 9 months ago
Front has a rich-text composer with a suite of editing options to format your message exactly the way you want it. This article will explain the diffe...
Message actions
How to archive a conversation
Edited 2 years ago
Archiving, along with snoozing , will be your team's key tool to reaching inbox zero. You can think of the Open tab of your inbox as a to-do list--...
How to snooze conversations for later or follow-up
Edited 9 years ago
Ever wish you could hide a message in your inbox until later, or make a sent message reappear for follow-up? With snooze, you can set a time for conve...
How to reply to, forward, and resend an email
Edited last year
Front has several different options for how you can reply, forward, or resend an email based on your needs. You can also set a default option reply bu...
How to delete a draft
Edited 2 years ago
Step 1 Whether you're in your Drafts folder or composing a draft, you can delete your draft by clicking the grey Delete button (trash can icon). S...
How to undo send
Edited 10 months ago
You can stop a message from being sent. Front will hold your message for a selected amount of time before sending it. You can enable the undo send opt...
Composer features
Languages supported in messages and composer
Edited 3 years ago
Front supports multiple languages when reading and composing messages. For inbound messages, we are committed to supporting any language. When composi...
How to open Front's composer from another app via mailto: hyperlinks
Edited 2 months ago
If your company uses a CRM or internal tool, you can increase productivity by creating direct links to compose an email from Front. You can also pre-f...
Tracking emails with Seen receipts
Edited 3 months ago
Email tracking is a feature that allows you to see whether your customer has viewed the message you've sent them. In order to track emails, we use an ...
Using tables in emails
Edited 2 years ago
When composing a message, you may want to include tables from external sources to Front. This article outlines current compatibility with imported tab...
How to open conversations in external windows
Edited last year
Sometimes, you might want to work on multiple conversations at once. Front makes it easy to pop out entire conversations into separate, external windo...
Attachments
Attaching images and documents to an email
Edited last year
When you need to send an image or document over Front, there are three ways to attach the file to your email. You can drag and drop any image or docum...
Attachment / file limit size
Edited 9 months ago
Front’s attachment size limits vary based on the channel type you’re using. Front's attachment size limits: Gmail : 25 MB per message Office 365 *: 10...
No attachments warning
Edited last year
Front's attachment reminder will display a warning when we think a draft may be missing attachments. If you click Send and your email contains any...
How to save and attach emails as .eml files
Edited last year
Front allows you to save a single message as an .eml file or attach it to an email you’re sending out. This is a common workflow in Outlook that is al...
Message limits
Channel limits
Edited last month
Channel limits vary by pricing plan and the number of licenses included in your subscription. Both shared and individual channels connected to Fron...
Message limits for conversations
Edited 7 months ago
In Front, your conversations will thread together unless you have chosen the No Threading option . Conversations have a limit in the number of messag...
Recipient limits for each channel type
Edited 9 months ago
Front integrates with different types of channels , which have varying numbers of total recipients you can send to, depending on the nature of the ch...
Risks of mass sending
Edited 8 years ago
Front does not have a sending limit, but depending on the type of channel you are sending from, you could run into issues when trying to send a high v...