Message limits for conversations
Edited
Overview
In Front, your conversations will thread together unless you have chosen the No Threading option. Conversations have a limit in the number of messages that thread together, at which point a new conversation will automatically split off. The new conversation thread will not retain assignees or participants from the original conversation.
Limits
Conversations in the following channel types have these message limits:
SMS and WhatsApp channels will split into a new thread at 10,000 messages.
Custom channels will split into a new thread at 1000 messages.
All other channels will split into a new thread at 500 messages.
You can also manually split conversations to create new threads.