Message limits for conversations
Edited 9 months ago
In Front, your conversations will thread together unless you have chosen the No Threading option. Conversations have a limit in the number of messages that thread together, at which point a new conversation will automatically split off. The new conversation thread will not retain assignees or participants from the original conversation.
Conversations in the following channel types have these message limits:
SMS and WhatsApp channels will split into a new thread at 10,000 messages.
Custom channels will split into a new thread at 1000 messages.
All other channels will split into a new thread at 500 messages.
You can also manually split conversations to create new threads.
