Send messages
Intro to Front's composer
Understanding Front's composer
Front has a rich-text composer with a suite of editing options to format your message exactly the way you want it. This article will explain the diffe...
How to compose, send, and customize messages
Composing a message in Front is super simple! The blue Compose button at the top of your inbox is a one-stop-shop for sending messages from any of t...
Sending options in your composer
You have four options in Front for how you can send your messages, which you can see by clicking the dropdown arrow by the blue Send button. This al...
Message actions
How to undo send
You can stop a message from being sent. Front will hold your message for a selected amount of time before sending it. You can enable the undo send opt...
How to reply to, forward, and resend an email
Front has several different options for how you can reply, forward, or resend an email based on your needs. You can also set a default option reply bu...
How to archive a conversation
Archiving, along with snoozing , will be your team's key tool to reaching inbox zero. You can think of the Open tab of your inbox as a to-do list--...
How to delete a draft
Step 1 Whether you're in your Drafts folder or composing a draft, you can delete your draft by clicking the grey Delete button (trash can icon). S...
How to snooze conversations for later or follow-up
Ever wish you could hide a message in your inbox until later, or make a sent message reappear for follow-up? With snooze, you can set a time for conve...
Composer features
AI Compose and Summarize features
AI capabilities in Front’s composer and comments sections assist teams by increasing productivity and efficiency. Use the AI compose feature as a co-p...
Using tables in emails
When composing a message, you may want to include tables from external sources to Front. This article outlines current compatibility with imported tab...
Tracking emails with Seen receipts
Email tracking is a feature that allows you to see whether your customer has viewed the message you've sent them. In order to track emails, we use an ...
Languages supported in messages and composer
Front supports multiple languages when reading and composing messages. For inbound messages, we are committed to supporting any language. When composi...
How to open conversations in external windows
Sometimes, you might want to work on multiple conversations at once. Front makes it easy to pop out entire conversations into separate, external windo...
How to open Front's composer from another app via mailto: hyperlinks
If your company uses a CRM or internal tool, you can increase productivity by creating direct links to compose an email from Front. You can also pre-f...
Attachments
No attachments warning
Front's attachment reminder will display a warning when we think a draft may be missing attachments. If you click Send and your email contains any...
How to save and attach emails as .eml files
Front allows you to save a single message as an .eml file or attach it to an email you’re sending out. This is a common workflow in Outlook that is al...
Attachment / File limit size
Front’s attachment size limits vary based on the channel type you’re using. Front's attachment size limits: Gmail : 25 MB per message Office 365 *: 10...
Attaching images and documents to an email
When you need to send an image or document over Front, there are three ways to attach the file to your email. You can drag and drop any image or docum...
Message limits
Message volume limits
In Front, your conversations will thread together unless you have chosen the No Threading option . Conversations have a limit in the number of messag...
Recipient limits for each channel type
Front integrates with different types of channels , which have varying numbers of total recipients you can send to, depending on the nature of the ch...