Recipient limits for each channel type
Overview
Front integrates with different types of channels, which have varying numbers of total recipients you can send to, depending on the nature of the channel.
Recipient limits are:
Channel | Recipient limit |
Gmail channels (See Google’s article here for more information) | 100 |
500 | |
Email forwarding channels (Google Groups, distribution lists, Exchange On-Prem, SMTP forwarding, etc.) | 100 |
5 | |
Other chat-like channels (Front Chat, Intercom, Twitter DM, Yalo WhatsApp) | 1 |
SMS | 200 |
100 |
*Office 365 supports a scalable recipient limit from 1-1000 which is configurable in the Exchange Admin Center (see here). If you have a discrepancy between the configuration in your systems and Front's recipient limit, please contact us to see if the limit can be increased.
Alternative solutions
In cases where you’d like to send to a number of recipients above the limits of your channel, you have several options:
Send the email to a distribution list where hundreds of recipients can receive your message
Split your recipient list into smaller groups and send a separate message per group
If you are often mass sending marketing or promotional messages, we recommend checking out mail merge platforms that specialize in mass outbound marketing messaging