Autopilot report [coming soon]

Overview

The Autopilot report gives you a comprehensive overview of Autopilot usage, allowing you to identify trends and understand resolution rates. Use these insights to optimize workflows, identify areas of improvement, and evaluate the overall impact of the Autopilot feature on team efficiency and productivity.

Report sections

Autopilot key metrics chart

Features

Up to three key metrics cards are featured here to help you understand your Autopilot usage at a glance.
Click the dropdown at the top right of this section to select which metrics you want to display, listed below.
Each card displays the name of the metric, the current measurement, and the variation compared to the previous period of the same length.
Variations for metrics in percentages are shown in percentage points, which is the arithmetic difference between two percentages. For example, moving down from 36% to 34% is a decrease of 2 percentage points.
Click on each metric to see the metric details and list of conversations counted in the metric.

List of metrics

Autopilot over time graph

Features

The Autopilot over time graph allows you to see peaks or drops to help you identify trends in Autopilot usage.
Click the metrics dropdown at the top right of this section to select which metrics you want to display, listed below.
Click the Compare dropdown at the top right of this section and select Compare to previous period to display values from the previous period.
Hover over points in the line graph to see the selected metric for each time increment.
Click on a point on the line graph to see the metric details and list of conversations counted in the metric.

List of metrics

Pricing

This feature is available with the Autopilot add-on. See this article for pricing plan availability.