Replies to resolution

Note: The information in this article applies to conversations using ticket statuses. If you’re assigning conversation stages to your conversations using rules, see the metric calculations here.

Term name	Replies to resolution
Purpose	Track the number of replies it takes to resolve conversations.
Definition	Number of outbound replies in a resolved conversation segment.
Location & attribution	Workload report Key metrics chart Efficiency chart Resolution report Key metrics chart Resolution over time graph Resolution by tag table Overview report (Note: this metric is calculated based on conversation stages) Main metrics cards Changes over time chart Replies chart
FAQ	N/A

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