Conversations handed off by Autopilot

Term name

Conversations handed off by Autopilot

Purpose

Track the volume of conversations that Autopilot handed off to a teammate.

Definition

Total number of conversation segments where Autopilot sent an outbound reply first and a teammate sent another reply afterwards during the time period.

Location & attribution

• Autopilot report

  • Key metrics chart

  • Autopilot over time graph

  • Autopilot by topic table

• Custom report

  • Line chart

  • Key metrics chart

FAQ

n/a