Conversations resolved by Autopilot (%)

Term name

Conversations resolved by Autopilot (%)

Purpose

Track the percentage of conversations resolved by Autopilot without human involvement.

Definition

Percentage of conversations resolved by Autopilot out of all conversations where Autopilot was involved during the selected time period. This is calculated by (Number of conversations resolved by Autopilot / Total number of conversations where Autopilot was involved) * 100.

Location & attribution

• Autopilot report

  • Key metrics chart

  • Autopilot over time graph

  • Autopilot by topic table

FAQ

n/a