Teammate-only replies to resolution (avg)

Term name

Teammate-only replies to resolution (avg)

Purpose

Track the number of replies it takes teammates to resolve conversations with no agent reply.

Definition

Number of outbound replies in a conversation segment resolved by teammates with no agent reply.

Location & attribution

• Agents report

  • Key metrics chart

  • Agents over time chart

• Autopilot report

  • Key metrics chart

  • Autopilot over time graph

  • Autopilot by topic table

• Custom report

  • Line chart

  • Key metrics chart

FAQ

• “Teammate-only replies to resolution” replaced the “Teammate replies to resolution” metric from legacy Autopilot.