Teammate replies to resolution (avg)

Term name

Teammate replies to resolution (avg)

Purpose

Track the number of replies it takes teammates to resolve conversations.

Definition

Number of outbound replies in a conversation segment resolved without any replies from Autopilot.

Location & attribution

• Autopilot report

  • Key metrics chart

  • Autopilot over time graph

  • Autopilot by topic table

FAQ

n/a