Autopilot replies to resolution (avg)

Term name

Autopilot replies to resolution (avg)

Purpose

Track the number of replies it takes Autopilot to resolve conversations.

Definition

Number of outbound replies in a conversation segment resolved by Autopilot. This is calculated by Sum of Autopilot outbound replies in all Autopilot-resolved conversation segments / Total number of conversation segments resolved by Autopilot.

Location & attribution

• Autopilot report

  • Key metrics chart

  • Autopilot over time graph

  • Autopilot by topic table

FAQ

n/a