Analytics reports
Chatbots report
The Chatbots report enables you to track performance of your chatbots and AI Answers (in private beta) for your Front Chat channels. You’ll be abl...
Knowledge Base report
The Knowledge Base report helps you track the performance of your Front knowledge base. Use these metrics to understand overall activity, popular pa...
Overview report
As the homepage for analytics, the Overview report provides summary-level team communication insights displayed through customizable sections, descr...
SLAs reports
The Service Level Agreements (SLAs) report measures your SLA metrics by the specific rule, times, and statuses so that you can identify the missed S...
Message Templates report
The  Message Templates  report measures your shared message template usage so that you can see how often your team is using message templates, and gai...
Customer Satisfaction report
The Customer Satisfaction report shows your impact and efficiency with your customers that you have interacted with during the selected time period,...
Team Performance report
The Team Performance report is the ideal place to monitor your team productivity, identify when your team is overloaded, and help you make the right...
Conversations report
The Conversations report provides insight into the lifecycle of the conversations in your inboxes to allow you to track the conversation statuses, h...
Tags report
The Tags report enables you to explore the types of conversations your team is having and monitor trends in the topics that arise. It highlights the...