Analytics reports

The Analytics Live dashboard is your one-stop shop for viewing open or unassigned conversations in real time. Team managers can use this dashboard t...

The Workload report is the go-to place to understand if your team is sufficiently staffed to handle the volume of conversations and to reach your ef...

The Team performance report is the ideal place to monitor your team productivity, identify when your team is overloaded, and help you make the right...

The Conversations report provides insight into the lifecycle of the conversations in your inboxes to allow you to track the conversation statuses, h...

The Tags report enables you to explore the types of conversations your team is having and monitor trends in the topics that arise. It highlights the...

The  Message Templates  report measures your shared message template usage so that you can see how often your team is using message templates, and gai...

The Service Level Agreements (SLAs) report measures your SLA metrics by the specific rule, times, and statuses so that you can identify the missed S...

The Customer Satisfaction report shows your impact and efficiency with your customers that you have interacted with during the selected time period,...

The Chatbots report enables you to track performance of your chatbots and AI Answers for your Front Chat channels. You’ll be able to measure how c...

The Knowledge Base report helps you track the performance of your Front knowledge base. Use these metrics to understand overall activity, popular pa...

⚠️  This is a legacy feature. The Overview report will no longer be updated and is replaced by the Workload report . The Overview report will b...