Conversations with Autopilot (%)

Term name

Conversations with Autopilot (%)

Purpose

Track the percentage of active conversations where Autopilot was involved.

Definition

Percentage of active conversations with at least one outbound reply sent by Autopilot during the selected time period. This is calculated by (Number of active conversations with at least one outbound reply sent by Autopilot / Total number of active conversations) * 100.

Location & attribution

• Autopilot report

  • Key metrics chart

  • Autopilot over time graph

  • Autopilot by topic table

FAQ

n/a