Conversations handed off by Autopilot (%)

Term name

Conversations handed off by Autopilot (%)

Purpose

Track the percentage of conversations that Autopilot handed off to a teammate.

Definition

Percentage of conversations handed off by Autopilot out of all conversations where Autopilot was involved during the selected time period. This is calculated by (Number of conversations handed off by Autopilot / Total number of conversations where Autopilot was involved) * 100.

Location & attribution

• Autopilot report

  • Key metrics chart

  • Autopilot over time graph

  • Autopilot by topic table

FAQ

n/a