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IP Restrictions
Overview Admins can define IP addresses or IP ranges that teammates on their Front instance must be using in order to access Front. When to use IP restrictions This is a helpful feature to enable…
Jason Dugdale
moderator
Tooling & Support Engineer @ Front
Jason
updated
7 mths ago
369
1
Teammates
Your company and admin settings
Overview Access your Front company settings by clicking the gear icon at the top right corner of Front, which will take you to Company settings. You will see the company and team settings that you…
Helena Li
admin
Support Program Manager
Helena_Li
updated
1 mth ago
2019
Teammates
How to add existing teammates to existing inboxes
Overview You may need to edit teammate access to inboxes after you've initially invited the teammate or created the inbox. This article will show you how to add teammates to existing team inboxes,…
Jessye Levy
moderator
Jessye_Levy
updated
1 yr ago
962
Teammates
Teammate activity export
Overview Teammate activity exports allow you to follow the time spent by teammates on Front. You can see on a daily basis how long a specific teammate spent actively using Front,…
Baptiste Couly
moderator
Product Manager
Baptiste_Couly
updated
2 mths ago
1636
Teammates
How to use teammate templates
Overview Teammate templates make setting up new users simple. Add templates for common roles in your company, like Account Manager or Support Agent, with all the settings they need to get work done…
Baptiste Couly
moderator
Product Manager
Baptiste_Couly
updated
7 mths ago
2468
Teammates
Default roles and permissions
Overview Front allows you to designate different levels of access to different teammates. In addition to the Company Admin role, we provide two default teammate roles:…
Jason Dugdale
moderator
Tooling & Support Engineer @ Front
Jason
updated
1 mth ago
3945
Teammates
Use load balancing rules to automatically balance your team’s workload
Overview Teams handling high message volume can automatically distribute work amongst teammates with the load balancing feature. That way, customers get the quickest responses,…
Helena Li
admin
Support Program Manager
Helena_Li
updated
5 mths ago
5196
Rules
Use Shifts to manage work schedules
Overview Front's Shifts allow admins to easily set shift schedules for your team. Shifts automatically specify when teammates are available and can be assigned conversations.…
Helena Li
admin
Support Program Manager
Helena_Li
updated
4 mths ago
3
replies
5937
Last reply
Nino Khetsuriani
3 yrs ago
Teammates
Configure Domain Login for teammates to join Front automatically
Overview When your teammates sign up for Front, we can automatically detect whether they should join your Front team by their email domain. If you enable Domain Login for a domain,…
Helena Li
admin
Support Program Manager
Helena_Li
updated
5 mths ago
2
replies
1667
Last reply
Helena Li
admin
2 yrs ago
Teammates
How to clone a teammate's settings
Overview When Front admins invite a new teammate, they are able to clone a subset of settings from an existing teammate. The selected settings and resources will be inherited by the newly invited…
Helena Li
admin
Support Program Manager
Helena_Li
updated
7 mths ago
1346
Teammates
Ways to create and sign into your Front account
Overview When you sign up for a new trial or join as teammate in a company, you have a few different ways to sign in: Use your existing Google or Microsoft login for Front.…
Helena Li
admin
Support Program Manager
Helena_Li
updated
3 mths ago
2213
Teammates
How admins can manage teammate settings
Overview Customize your teammates' settings so they can easily transition into Front. Front admins have access to manage their team members' preferences, signatures, and team inbox permissions.…
Helena Li
admin
Support Program Manager
Helena_Li
updated
1 yr ago
12284
Teammates
Custom roles and permissions
Overview Admins can define user roles by using a customized set of permissions, like allowing certain users the ability to create rules or restricting them from responding to messages.…
Helena Li
admin
Support Program Manager
Helena_Li
updated
1 mth ago
7790
Teammates
How to create a custom role and permissions
Overview Many separate Roles can exist within one Front Team. Admins can define roles with a customized set of permissions. These are additional custom permission levels other than Team Member,…
Helena Li
admin
Support Program Manager
Helena_Li
updated
7 mths ago
2750
Teammates
Create or edit team signatures
Overview Admins can create team signatures for all teammates on their team to use for email channels. However, individual signatures take precedence over team signatures for any channel.…
Helena Li
admin
Support Program Manager
Helena_Li
updated
5 mths ago
17
replies
10872
2
Last reply
Cori Morris
moderator
2 yrs ago
Teammates
How to create a Team
Overview Many separate Teams can exist within one Front account. A Team is a distinct workspace in Front. Users can belong to a single Team or work across multiple Teams.…
Helena Li
admin
Support Program Manager
Helena_Li
updated
7 mths ago
5918
Teammates
When to use Teams
Overview A Front account can contain many Teams. A Team is a distinct workspace within Front. Team members can have access to multiple Teams and can manage inboxes across each of them.…
Samantha Wong
Drive Value. Conquer Change.
Samantha_Wong
updated
1 mth ago
2
replies
9670
1
Last reply
Andersen Yu
admin
4 yrs ago
Teammates
Admin roles
Overview Front has three levels of default users: Company Admins, Team Admins, and Team Members. As an admin, you have access to features and settings that Team Members do not.…
Helena Li
admin
Support Program Manager
Helena_Li
updated
1 yr ago
2
replies
6546
1
Last reply
Lemuel Chan
admin
4 yrs ago
Teammates
How to block, re-enable, or delete a teammate
Overview If you're an admin, you can change the status of users on your team in your Teammate settings. You have two options: Block a teammate: This prevents a user from being able to access their…
Helena Li
admin
Support Program Manager
Helena_Li
updated
5 mths ago
10503
Teammates
How to invite a new teammate
Overview Admins can invite new users at any time, either one at a time or in batches of up to 150 using a CSV. Admins can also invite guests who have requested invites.…
Helena Li
admin
Support Program Manager
Helena_Li
updated
10 mths ago
9347
Teammates
Single sign-on (SSO)
🚩 Caution: Changes to SSO settings can affect all users on your platform and their ability to access Front. Please contact us for assistance before making this transition if you have any questions.…
Helena Li
admin
Support Program Manager
Helena_Li
updated
3 mths ago
7684
Teammates
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