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Manage inbox access with Teammate Groups
Overview When you give a Teammate Group access to an inbox, every member of that Group will be able to view the inbox and its contents. Group members can have access to additional inboxes granted to…
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Teammate Groups
Overview Teammate Groups allow you to create centralized lists of users that can used in rules or to manage inbox access. Many rules and inboxes reference a list of teammates, for example,…
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IP Restrictions
Overview Admins can define IP addresses or IP ranges that teammates on their Front instance must be using in order to access Front. When to use IP restrictions This is a helpful feature to enable…
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Your company and admin settings
Overview Access your Front company settings by clicking the gear icon at the top right corner of Front, which will take you to Company settings. You will see the company and Workspace settings that…
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How to add existing teammates to existing inboxes
Overview You may need to edit teammate access to inboxes after you've initially invited the teammate or created the inbox. This article will show you how to add teammates to existing shared inboxes,…
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Teammate activity export
Overview Teammate activity exports allow you to follow the time spent by teammates on Front. You can see on a daily basis how long a specific teammate spent actively using Front,…
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How to use teammate templates
Overview Teammate templates make setting up new users simple. Add templates for common roles in your company, like Account Manager or Support Agent, with all the settings they need to get work done…
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Default roles and permissions
Overview Front allows you to designate different levels of access to different teammates. In addition to the Company Admin role, we provide two default teammate roles:…
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Use load balancing rules to automatically balance your team’s workload
Overview Teams handling high message volume can automatically distribute work amongst teammates with the load balancing feature. That way, customers get the quickest responses,…
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Use Shifts to manage work schedules
Overview Front's Shifts allow admins to easily set shift schedules for your team. Shifts automatically specify when teammates are available and can be assigned conversations.…
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Configure Domain Login for teammates to join Front automatically
Overview When your teammates sign up for Front, we can automatically detect whether they should join your Front team by their email domain. If you enable Domain Login for a domain,…
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How to clone a teammate's settings
Overview When Front admins invite a new teammate, they are able to clone a subset of settings from an existing teammate. The selected settings and resources will be inherited by the newly invited…
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Ways to create and sign into your Front account
Overview When you sign up for a new trial or join as teammate in a company, you have a few different ways to sign in: Use your existing Google or Microsoft login for Front.…
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How admins can manage teammate settings
Overview Customize your teammates' settings so they can easily transition into Front. Front admins have access to manage their team members' preferences, signatures, and shared inbox permissions.…
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Custom roles and permissions
Overview Admins can define user roles by using a customized set of permissions, like allowing certain users the ability to create rules or restricting them from responding to messages.…
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How to create a custom role and permissions
Overview Many separate Roles can exist within one Front Workspace. Admins can define roles with a customized set of permissions. These are additional custom permission levels other than Standard…
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Create or edit shared signatures
Overview Admins can create shared signatures for all teammates on their team to use for email channels. However, individual signatures take precedence over shared signatures for any channel.…
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How to create a Workspace
Overview Workspaces are a way to divide up your inboxes into separate spaces with their own workflows, analytics and resources such as tags or message templates.…
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When to use Workspaces
Overview Workspaces are a way to divide up your inboxes into separate spaces with their own workflows, analytics and resources such as tags or message templates.…
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Admin roles
Overview Front has three levels of default users: Company Admins, Workspace Admins, and Standard Access users. As an admin, you have access to features and settings that Standard Access users do not.…
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How to block, re-enable, or delete a teammate
Overview If you're an admin, you can change the status of users on your team in your Teammate settings. You have two options: Block a teammate: This prevents a user from being able to access their…
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How to invite a new teammate
Overview Admins can invite new users at any time, either one at a time or in batches of up to 150 using a CSV. Admins can also invite guests who have requested invites.…
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Single sign-on (SSO)
🚩 Caution: Changes to SSO settings can affect all users on your platform and their ability to access Front. Please contact us for assistance before making this transition if you have any questions.…