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IP Restrictions
Overview Admins can define IP addresses or IP ranges that teammates on their Front instance must be using in order to access Front. When to use IP restrictions This is a helpful feature to enable…
- Jason Dugdalemoderator
- Tooling & Support Engineer @ Front
- Jason
- updated 7 mths ago
- 369
- 1
- Teammates
Your company and admin settings
Overview Access your Front company settings by clicking the gear icon at the top right corner of Front, which will take you to Company settings. You will see the company and team settings that you…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- updated 1 mth ago
- 2019
- Teammates
How to add existing teammates to existing inboxes
Overview You may need to edit teammate access to inboxes after you've initially invited the teammate or created the inbox. This article will show you how to add teammates to existing team inboxes,…
- Jessye Levymoderator
- Jessye_Levy
- updated 1 yr ago
- 962
- Teammates
Teammate activity export
Overview Teammate activity exports allow you to follow the time spent by teammates on Front. You can see on a daily basis how long a specific teammate spent actively using Front,…
- Baptiste Coulymoderator
- Product Manager
- Baptiste_Couly
- updated 2 mths ago
- 1636
- Teammates
How to use teammate templates
Overview Teammate templates make setting up new users simple. Add templates for common roles in your company, like Account Manager or Support Agent, with all the settings they need to get work done…
- Baptiste Coulymoderator
- Product Manager
- Baptiste_Couly
- updated 7 mths ago
- 2468
- Teammates
Default roles and permissions
Overview Front allows you to designate different levels of access to different teammates. In addition to the Company Admin role, we provide two default teammate roles:…
- Jason Dugdalemoderator
- Tooling & Support Engineer @ Front
- Jason
- updated 1 mth ago
- 3945
- Teammates
Use load balancing rules to automatically balance your team’s workload
Overview Teams handling high message volume can automatically distribute work amongst teammates with the load balancing feature. That way, customers get the quickest responses,…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- updated 5 mths ago
- 5196
- Rules
Use Shifts to manage work schedules
Overview Front's Shifts allow admins to easily set shift schedules for your team. Shifts automatically specify when teammates are available and can be assigned conversations.…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- updated 4 mths ago
- 3replies
- 5937
- Last replyNino Khetsuriani3 yrs ago
- Teammates
Configure Domain Login for teammates to join Front automatically
Overview When your teammates sign up for Front, we can automatically detect whether they should join your Front team by their email domain. If you enable Domain Login for a domain,…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- updated 5 mths ago
- 2replies
- 1667
- Last replyHelena Liadmin2 yrs ago
- Teammates
How to clone a teammate's settings
Overview When Front admins invite a new teammate, they are able to clone a subset of settings from an existing teammate. The selected settings and resources will be inherited by the newly invited…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- updated 7 mths ago
- 1346
- Teammates
Ways to create and sign into your Front account
Overview When you sign up for a new trial or join as teammate in a company, you have a few different ways to sign in: Use your existing Google or Microsoft login for Front.…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- updated 3 mths ago
- 2213
- Teammates
How admins can manage teammate settings
Overview Customize your teammates' settings so they can easily transition into Front. Front admins have access to manage their team members' preferences, signatures, and team inbox permissions.…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- updated 1 yr ago
- 12284
- Teammates
Custom roles and permissions
Overview Admins can define user roles by using a customized set of permissions, like allowing certain users the ability to create rules or restricting them from responding to messages.…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- updated 1 mth ago
- 7790
- Teammates
How to create a custom role and permissions
Overview Many separate Roles can exist within one Front Team. Admins can define roles with a customized set of permissions. These are additional custom permission levels other than Team Member,…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- updated 7 mths ago
- 2750
- Teammates
Create or edit team signatures
Overview Admins can create team signatures for all teammates on their team to use for email channels. However, individual signatures take precedence over team signatures for any channel.…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- updated 5 mths ago
- 17replies
- 10872
- 2
- Last replyCori Morrismoderator2 yrs ago
- Teammates
How to create a Team
Overview Many separate Teams can exist within one Front account. A Team is a distinct workspace in Front. Users can belong to a single Team or work across multiple Teams.…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- updated 7 mths ago
- 5918
- Teammates
When to use Teams
Overview A Front account can contain many Teams. A Team is a distinct workspace within Front. Team members can have access to multiple Teams and can manage inboxes across each of them.…
- Samantha Wong
- Drive Value. Conquer Change.
- Samantha_Wong
- updated 1 mth ago
- 2replies
- 9670
- 1
- Last replyAndersen Yuadmin4 yrs ago
- Teammates
Admin roles
Overview Front has three levels of default users: Company Admins, Team Admins, and Team Members. As an admin, you have access to features and settings that Team Members do not.…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- updated 1 yr ago
- 2replies
- 6546
- 1
- Last replyLemuel Chanadmin4 yrs ago
- Teammates
How to block, re-enable, or delete a teammate
Overview If you're an admin, you can change the status of users on your team in your Teammate settings. You have two options: Block a teammate: This prevents a user from being able to access their…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- updated 5 mths ago
- 10503
- Teammates
How to invite a new teammate
Overview Admins can invite new users at any time, either one at a time or in batches of up to 150 using a CSV. Admins can also invite guests who have requested invites.…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- updated 10 mths ago
- 9347
- Teammates
Single sign-on (SSO)
🚩 Caution: Changes to SSO settings can affect all users on your platform and their ability to access Front. Please contact us for assistance before making this transition if you have any questions.…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- updated 3 mths ago
- 7684
- Teammates

Teammates

IP Restrictions

Your company and admin settings

How to add existing teammates to existing inboxes

Teammate activity export

How to use teammate templates

Default roles and permissions

Use load balancing rules to automatically balance your team’s workload

Use Shifts to manage work schedules

Configure Domain Login for teammates to join Front automatically

How to clone a teammate's settings

Ways to create and sign into your Front account

How admins can manage teammate settings

Custom roles and permissions

How to create a custom role and permissions

Create or edit team signatures

How to create a Team

When to use Teams

Admin roles

How to block, re-enable, or delete a teammate

How to invite a new teammate

Single sign-on (SSO)

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