Teammate activity export

Teammate activity exports allow you to follow the time spent by teammates on Front. You can see on a daily basis how long a specific teammate spent actively using Front to work on conversations, figure out their last login date, etc.

Exports are .csv files containing the following information:

1. Day: date in YYYY-MM-DD format

2. Email: teammate email address used to log in to Front

3. Username: user name in Front

4. First name: teammate first name

5. Last name: teammate last name

6. License: license type (full/light)

7. Active duration (mins): active time spent in Front on this day by this teammate

Step 1

Click the gear icon on the top right of Front and into the Company settings, then select Teammates.

Step 2

In the Activity export tab, you can select your start and end date, generate a new export, see past exports, and download them.

The active duration starts from the moment you log in and counts the time that you are actively clicking around in conversations. Example activities include:

• Changing the conversation's status (open, archive, snooze, trash, spam)

• Assigning the conversation or adding comments/mentions

• Moving the conversation

• Adding/removing tags

• Drafting and sending replies

• Clicking and viewing conversations in the conversation list

• Scrolling through messages in a conversation thread

You also need to be connected to the internet in order for us to count your active duration.

When you aren't taking actions on conversations or loading conversations, then the timer is not active.

A teammate is considered active for a 5 min time window if their app requests to load at least one conversation. As a consequence, all active time are multiple of 5 min.

Teammate activity exports also contain the list of inactive teammates. This includes for instance invited teammates that have not yet logged in. Additionally, time spent on Front iOS and Android apps is not recorded at the moment.

When you export your data in this report select a longer duration of time (for example the last several months) to capture the appropriate window of activity. You can use the data returned to create a pivot table in the software of your choice. The last login will be the "max" date where the teammate had an active duration greater than 0. 

Teammate activity exports are available on the Scale plan or above. Some legacy plans may also have this feature.