Audit log

The audit log allows company admins to track changes made to your Front account settings and resources. You can see who made changes, what changes were made, and when the events took place. This improves transparency, accountability, and makes delegating admin tasks safer.

The audit log record changes to the following Front resources:

• Company preferences: Changes to all company settings

• Inboxes: Creation, deletion, or changes to settings in a shared inbox

• Rules: Creation, deletion, or changes to workspace and company rules, rule sets, and dynamic variables (see FAQ for more details)

• Tags: Creation, deletion, or changes to workspace and company tags

• Teammates: Creation, deletion, or changes to teammate information and preferences

• Teammate groups: Creation, deletion, or changes to name, description, members, or preferences of a teammate group

• Workspaces: Creation, deletion, or changes to workspace settings

The audit log track actions from several sources:

• API: Any change made by using Front’s API

• Applications: Any change made through a third-party app

• Identify providers: Any change made by an identity provider (SCIM)

• Teammates: Any change made by another teammate within Front

You must have company admin permissions to access audit log.

Step 1

Click the gear icon, select company settings in the left sidebar, then select Audit log.

Step 2

You’ll see a table with events tracked by the audit log. For each event you’ll see:

• Date and time: When the change happened

• Updated by: The teammate or system that made the change

• Updated resource: The specific resource that was changed

• Event: The type of change (Created, Edited, or Deleted)

Step 3

Select any event to open a side panel with the full details. Toggle on the Show edits only setting to focus on edits made to the resource.

Step 4

To download your audit log data, click Export at the top. 

Step 5

A pop-up will appear. Use the dropdown to select the resource you’d like to export.

Click Export data. You can open this CSV file as a spreadsheet to get a more detailed view into all actions taken for the selected resource.

Only company admins can view and export data in the audit log.

All changes are immediately available in the audit log. Reload the page to view the latest events.

You can view logs for the past 365 days, up until the release date of this feature (Mar 2025).

No. Due to the structure of the CSV file, only one resource can be selected per export.

You can export up to 1000 rows in your CSV file.

Yes. Each teammate has a limit of 10 downloads per resource type every 10 minutes to ensure exports run smoothly.

The audit log does not currently support:

• Complex rules such as time goal rules, CSAT (customer satisfaction), required tagging, etc.

• Detailed changes to dynamic variables

This feature is available on all plans.