Send messages
Intro to Front's composer
Sending options in your composer
You have various options in Front for sending messages, available in the dropdown arrow next to the blue Send button. This allows you to save time w...
How to compose, send, and customize messages
Composing a message in Front is super simple! The blue Compose button at the top of your inbox is a one-stop-shop for sending messages from any of t...
Understanding Front's composer
Front has a rich-text composer with a suite of editing options to format your message exactly the way you want it. This article will explain the diffe...
Message actions
How to archive a conversation
Archiving, along with snoozing , will be your team's key tool to reaching inbox zero. You can think of the Open tab of your inbox as a to-do list--...
How to snooze conversations for later or follow-up
Ever wish you could hide a message in your inbox until later, or make a sent message reappear for follow-up? With snooze, you can set a time for conve...
How to reply to, forward, and resend an email
Front has several different options for how you can reply, forward, or resend an email based on your needs. You can also set a default option reply bu...
How to delete a draft
Step 1 Whether you're in your Drafts folder or composing a draft, you can delete your draft by clicking the grey Delete button (trash can icon). S...
How to undo send
You can stop a message from being sent. Front will hold your message for a selected amount of time before sending it. You can enable the undo send opt...
Bulk reply to conversations
Front’s bulk reply feature allows teams to send mass replies to multiple customers reporting the same issue. Using one composer, you can reply to all ...
Composer features
Languages supported in messages and composer
Front supports multiple languages when reading and composing messages. For inbound messages, we are committed to supporting any language. When composi...
How to open Front's composer from another app via mailto: hyperlinks
If your company uses a CRM or internal tool, you can increase productivity by creating direct links to compose an email from Front. You can also pre-f...
Tracking emails with Seen receipts
Email tracking is a feature that allows you to see whether your customer has viewed the message you've sent them. In order to track emails, we use an ...
Using tables in emails
When composing a message, you may want to include tables from external sources to Front. This article outlines current compatibility with imported tab...
How to open conversations in external windows
Sometimes, you might want to work on multiple conversations at once. Front makes it easy to pop out entire conversations into separate, external windo...
Attachments
Attaching images and documents to an email
When you need to send an image or document over Front, there are three ways to attach the file to your email. You can drag and drop any image or docum...
Attachment / file limit size
Front’s attachment size limits vary based on the channel type you’re using. Front's attachment size limits: Gmail : 25 MB per message Office 365 *: 10...
No attachments warning
Front's attachment reminder will display a warning when we think a draft may be missing attachments. If you click Send and your email contains any...
How to save and attach emails as .eml files
Front allows you to save a single message as an .eml file or attach it to an email you’re sending out. This is a common workflow in Outlook that is al...
Message limits
Channel limits
Channel limits vary by pricing plan and the number of licenses included in your subscription. Both shared and individual channels connected to Fron...
Message limits for conversations
In Front, your conversations will thread together unless you have chosen the No Threading option . Conversations have a limit in the number of messag...
Recipient limits for each channel type
Front integrates with different types of channels , which have varying numbers of total recipients you can send to, depending on the nature of the ch...
Risks of mass sending
Front does not have a sending limit, but depending on the type of channel you are sending from, you could run into issues when trying to send a high v...