Work together
Intro to collaboration
How to start an internal discussion
Internal discussions enable you to have quick chats with your teammates or with all the teammates of a shared inbox, right in Front. The two types of ...
How to use the participants menu
The participants menu gives you an easy way to manage access to a conversation. You can see who's involved in the conversation and when they’ve last r...
How to assign a conversation
Assign conversations to give every message a clear owner and ensure nothing falls through the cracks. You'll typically assign a conversation to the pe...
Subscribing and unsubscribing from a conversation
When you're a participant in a conversation in Front, you have two options: to subscribe to the conversation, or to unsubscribe from it. You can t...
Understanding your Shared with me section
Your Shared with me section is located under your Assigned to me section in your main Inbox , and contains all conversations where you’re a part...
Front's real-time collision detection
Front uses real-time collision detection. If a teammate is working on a message in a shared inbox, you will see that they are replying.
How to share and collaborate on drafts
Shared drafts in Front allow teammates to easily collaborate and get feedback on a message prior to sending. Instead of writing a draft on your own or...
Team processes
Invite guests to your Front conversations or internal discussions
Comments and @mentions make it easy to work with your team quickly in Front, so we’ve extended that ability to people outside your Front account. When...
Teammates list and their assignments [legacy]
⚠️ This is a legacy feature. Front companies created after Jan 26, 2023 use Views . The list of teammates in the Assigned conversations section of...
Teammate status colors - See who's online
Collaboration works best when you know if your teammates are available! In Front, you can see your teammates' availability status via colored indicato...
How to handle being out of office
Front makes it easy to handle being out of office. You can set your own availability, as well as a teammate's. When a teammate is set to unavailable,...
How to make inboxes public for your team
Choosing to make a shared inbox public means that all current and future teammates, tags and message templates in that workspace are automatically...
Setting up your team’s workflow: shared tags, signatures, rules, and message templates
Shared tags, signatures, message templates, and rules are essential tools to improve your team’s efficiency and your customer’s experience. One of the...
Comments
How to use @mentions in comments
When you need some help from a teammate, you can just @mention them in a comment instead of forwarding them the email to create a separate email thr...
Understanding comments
Use comments to collaborate internally with your teammates. Only your team can see posted comments, so you can discuss the conversation amongst yourse...
Formatting your comments
Front's comment feature allows you to have internal dialogue with your team inside a conversation. Check out these styling tips to better highlight ...
Create Zoom meetings from comments
You can create a Zoom meeting link directly from the comment bar in your Discussions or any conversation in Front, and your teammates can join the mee...
Emoji reactions and custom emojis
Emoji reactions allow you to quickly indicate your response to a comment, without the added noise and clutter of additional comments. They're a fun wa...
Message features
Understanding activity history
When viewing any conversation in a shared inbox, you’re able to not only read its messages and internal comments, but also see the full activity histo...
Understanding the conversation summary
Front’s conversation summary provides a consolidated view of some key elements of a conversation without the need to scroll through the entire thread....