Send Messages Category

Send Messages

  • How to archive a conversation

    Overview Archiving, along with snoozing, will be your team's key tool to reaching inbox zero. You can think of the Open tab of your inbox as a to-do list-- when you reach inbox zero,…

    • front
    • updated 4 mths ago
    • 25replies
    • 17,148
    • 1
    • Send Messages

  • Tracking emails with Seen receipts

    Overview Email tracking is a feature that allows you to see whether your customer has viewed the message you've sent them. In order to track emails, we use an invisible tracking pixel in your…

    • Support Program Manager
    • Helena_Li
    • updated 3 wk ago
    • 22replies
    • 10,950
    • 1
    • Send Messages

  • Understanding Front's composer

    Overview Front has a rich-text composer with a suite of editing options to format your message exactly the way you want it. This article will explain the different features of the composer.…

  • Attaching images and documents to an email

    Overview When you need to send an image or document over Front, there are three ways to attach the file to your email. Instructions Drag and drop You can drag and drop any image or document from your…

  • Sending options in your composer

    Overview You have four options in Front for how you can send your messages, which you can see by clicking the dropdown arrow by the blue Send button. This allows you to save time while sending so…

    • Support Program Manager
    • Helena_Li
    • updated 9 mths ago
    • 15replies
    • 8,531
    • Send Messages

  • How to reply to, forward, and resend an email

    Overview Front has several different options for how you can reply, forward, or resend an email based on your needs. You can also set a default option reply button for mobile.…

  • How to undo send

    Overview You can stop a message from being sent. Front will hold your message for a selected amount of time before sending it. You can enable the undo send option on every type of channel.…

  • How to save and attach emails as .eml files

    Overview Front allows you to save a single message as an .eml file or attach it to an email you’re sending out. This is a common workflow in Outlook that is also supported in Front.…

  • How to delete a draft

    Instructions Step 1 Whether you're in your Drafts folder or composing a draft, you can delete your draft by clicking the grey Delete button (trash can icon).…

  • Attachment / File limit size

    Front's attachment size limits are listed below: Gmail: 25 MB per message Office 365: 25 MB per message Generic SMTP: 20.5 MB per message Custom SMTP: The limit size is whatever you have it set to…

    • Support Program Manager
    • Helena_Li
    • updated 7 mths ago
    • 2replies
    • 4,556
    • Send Messages

  • Using tables in emails

    Overview When composing a message, you may want to include tables from external sources to Front. This article outlines current compatibility with imported tables and what you are able to edit in…

  • How to open Front's composer from another app via mailto: hyperlinks

    Overview If your company uses a CRM or internal tool, you can increase productivity by creating direct links to compose an email from Front. You can also pre-fill the To or the Subject fields with…

  • Recipient limits for each channel type

    Overview Front integrates with different types of channels, which have varying numbers of total recipients you can send to, depending on the nature of the channel.…

    • Support Program Manager
    • Helena_Li
    • updated 6 mths ago
    • 2,404
    • Send Messages

  • Languages supported in messages and composer

    Overview Front supports multiple languages when reading and composing messages. How it works Languages For inbound messages, we are committed to supporting any language.…

  • How to compose, send, and customize messages

    Overview Composing a message in Front is super simple! The blue Compose button at the top of your inbox is a one-stop-shop for sending messages from any of the different communication channels you…

  • How to open conversations in external windows

    Overview Sometimes, you might want to work on multiple conversations at once. Front makes it easy to pop out entire conversations into separate, external windows,…

    • Sarah_Spangenberg
    • updated 8 mths ago
    • 1,577
    • Send Messages

  • No attachments warning

    Overview Front's Attachment reminder will display a warning when we think a draft may be missing attachments. If you click Send and your email contains any of the terms below,…

  • Message volume limits

    In Front, your conversations will thread together unless you have chosen the No Threading option. Conversations have a limit in the number of messages that thread together,…

    • Support Program Manager
    • Helena_Li
    • updated 2 mths ago
    • 1,092
    • Send Messages
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