Knowledge Base
Intro to Knowledge Base
Getting started with Knowledge Base
Front Knowledge Base allows teams to create, organize, and publish a library of information to provide dependable resolutions for common or complex in...
Migrating to Front Knowledge Base
Ready to migrate your existing knowledge base to Front Knowledge Base? Review these tips to help you plan your migration process and set your team up ...
Knowledge Base permissions
Front’s Knowledge Base allows full admin access, content editing access, or read-only access. Teammates with read-only access will only be able to see...
Add content
Add and edit knowledge base articles
Articles are the documents that contain the written content in your knowledge base. This article will explain how to add and manage articles, and list...
Organize knowledge base articles with categories and sections
Categories and sections are folders that group articles together. Use categories and sections to organize your knowledge base articles and make your c...
Add and edit knowledge base resource links
Resource links are external links that you can include on your knowledge base website to redirect site visitors to external websites. They look simila...
Import knowledge base articles from a URL
You can migrate your knowledge base articles from your existing knowledge base provider into Front using our URL import tool. Once you’ve imported you...
Import knowledge base articles with a CSV
You can quickly import your knowledge base articles into Front using a comma-delimited CSV file. Articles house the written content that users refer...
Add multiple languages to your knowledge base
In Front Knowledge Base, you can host your content in multiple languages to support customers in their preferred language. Each language option in you...
Schedule reviews for knowledge base articles
Keeping your knowledge base up-to-date is essential for providing visitors with accurate and relevant information. Knowledge Base managers can set d...
Customization
Customize your knowledge base
Front Knowledge Base allows you to personalize your knowledge base website design to align with your company’s branding. Navigate to the Settings ta...
Knowledge base URL redirects
When migrating your knowledge base to Front or when restructuring your existing content, article URLs may change and no longer work. You can set up UR...
Use a custom domain with your knowledge base
Your external Front knowledge base comes with a built-in domain through frontkb.com. By default, your knowledge base URL will display as [yourcompany]...
Add a contact form to your knowledge base
Use Front’s form channel feature to add a contact form to the header of your Front Knowledge Base . Route your form submissions to a Front inbox to...
Login-controlled knowledge base [open beta]
Enable login controls to require customers or partners to log in to access your Front Knowledge Base , giving you more control over who can see your ...
Use your knowledge base
Using your knowledge base with Front
After you set up your Front knowledge base, you can integrate your content with other Front features to enhance and streamline your team’s workflows. ...
Knowledge base article reactions
Knowledge Base admins can enable article reactions, allowing visitors to easily share their opinions and feedback on content. Your team can review ra...
Knowledge Base public API
When you publish an external knowledge base , we automatically generate a static, publicly available API for you and your customers. There is no auth...