Add a contact form to your knowledge base

Use Front’s form channel feature to add a contact form to the header of your Front Knowledge Base. Route your form submissions to a Front inbox to track, organize, and resolve customer requests using Front’s collaborative features.

You must have Front company admin or Knowledge Base admin permissions to manage settings and customization.

Step 1

Click the Knowledge Base book icon in the top navigation bar.

Step 2

Click the Settings tab, then select Content.

Step 3

In the Header section, select Primary button, then Contact form. Click New form channel to create a brand new channel, or select an existing channel.

In this example, we’ll select New form channel. 

Step 4

A pop-up will appear. Enter an internal name for the form channel, then select the workspace and inbox the form submissions should route to. This will create a new form channel in the selected inbox.

Click Next.

Step 5 (optional)

In the Form Fields section, add any additional fields to your form. Click Next.

Step 6

Use the preview to review your form. Click Save when finished. 

Step 7 

Click Save in your knowledge base to save your changes.

Step 8 (optional)

Navigate to your form channel’s settings to set up spam protection using reCAPTCHA. See this article to learn more.

Custom form fields support Short Text (small text box) and Long Text (large text box). 

You can always select Edit channel settings to make changes to an existing contact form. Once you make the changes to your form, you’ll also need to republish your entire knowledge base. A quick way to do this is to make a small change to another knowledge base field (e.g. knowledge base name, hero text, etc.), save, revert your changes, and save again.

If your custom domain is set up correctly, it will point to the default built-in domain in the Form location field.

This feature is available on all plans.