Add and edit knowledge base resource links

Resource links are external links that you can include on your knowledge base website to redirect site visitors to external websites. They look similar to category cards and appear next to categories in the knowledge base site.

You must have Front company admin, help center admin, or knowledge base content editor permissions to manage resource links.

Step 1

Click the help center book icon in the top navigation bar.

Step 2

Under Knowledge base in the sidebar, select the Content tab, then click Add resource link.

Step 3

Fill out the fields:

• URL: The link to your external resource. URL must start with https or mailto.

• Icon: Icon that displays on the resource link card

• File resource link under: The location of your resource link

• Name: Name that appears on the resource link card

• Description (optional): Appears on the resource link card and page in your site

Step 4

Click Create resource link when finished. In the website view, the link will display as a card with an arrow icon at the top right.

Knowledge base is available on all current plans.

If you are on a legacy plan and don't have access to this feature, you can update to one of our latest plans in your Billing settings or contact your account manager.