Help center
Intro to help center
Getting started with help center
Front’s help center feature allows you to set up a self-service hub where visitors can search for answers and engage with your support team. Each help...
Help center permissions
Front’s help center feature allows full admin access, content editing access, or read-only access. Teammates with read-only access will only be able t...
Customization
Help center settings and customization
Front’s help center feature allows you to personalize your website design to align with your company’s branding. Navigate to the Site management sec...
Use a custom domain with your help center
Your external Front help center comes with a built-in domain through frontkb.com. By default, your help center URL will display as [yourcompany].front...
Login-controlled help center [open beta]
Enable login controls to require customers or partners to log in to access your Front help center , giving you more control over who can see your con...
Add multiple languages to your help center
With Front's help center, you can host your content in multiple languages to support customers in their preferred language. Each language option in yo...
Knowledge base setup
Getting started with knowledge base
Front's knowledge base feature allows teams to create, organize, and publish a library of information to provide dependable resolutions for common or ...
Migrating to Front's knowledge base
Ready to migrate your existing knowledge base to Front's knowledge base? Review these tips to help you plan your migration process and set your team u...
Add and edit knowledge base articles
Articles are the documents that contain the written content in your knowledge base. This article will explain how to add and manage articles, and list...
Organize knowledge base articles with categories and sections
Categories and sections are folders that group articles together. Use categories and sections to organize your knowledge base articles and make your c...
Add and edit knowledge base resource links
Resource links are external links that you can include on your knowledge base website to redirect site visitors to external websites. They look simila...
Import knowledge base articles from a URL
You can migrate your knowledge base articles from your existing knowledge base provider into a Front knowledge base using our URL import tool. Once ...
Import knowledge base articles with a CSV
You can quickly import your knowledge base articles into Front using a comma-delimited CSV file. Articles house the written content that users refer...
Knowledge base URL redirects
When migrating your knowledge base to Front or when restructuring your existing content, article URLs may change and no longer work. You can set up UR...
Schedule reviews for knowledge base articles
Keeping your knowledge base up-to-date is essential for providing visitors with accurate and relevant information. Knowledge base managers can set d...
Add a contact form to your knowledge base
Use Front’s customer portal or form channel feature to add a contact form to the header of your Front help center . Route your form submissions t...
Use your knowledge base
Knowledge base article reactions
Knowledge base admins can enable article reactions, allowing visitors to easily share their opinions and feedback on content. Your team can review ra...
Using your knowledge base with Front
After you set up a Front knowledge base, you can integrate your content with other Front features to enhance and streamline your team’s workflows. Tea...
Knowledge base public API
When you publish an public-visibility knowledge base , we automatically generate a static, publicly available API for you and your customers. There i...