Help center

Knowledge base setup
Getting started with knowledge base
Edited 3 days ago
Front's knowledge base feature allows teams to create, organize, and publish a library of information to provide dependable resolutions for common or ...
Migrating to Front's knowledge base
Edited 3 days ago
Ready to migrate your existing knowledge base to Front's knowledge base? Review these tips to help you plan your migration process and set your team u...
Add and edit knowledge base articles
Edited 3 days ago
Articles are the documents that contain the written content in your knowledge base. This article will explain how to add and manage articles, and list...
Organize knowledge base articles with categories and sections
Edited 2 days ago
Categories and sections are folders that group articles together. Use categories and sections to organize your knowledge base articles and make your c...
Add and edit knowledge base resource links
Edited 3 days ago
Resource links are external links that you can include on your knowledge base website to redirect site visitors to external websites. They look simila...
Import knowledge base articles from a URL
Edited 3 days ago
You can migrate your knowledge base articles from your existing knowledge base provider into a Front knowledge base using our URL import tool. Once ...
Import knowledge base articles with a CSV
Edited 3 days ago
You can quickly import your knowledge base articles into Front using a comma-delimited CSV file. Articles house the written content that users refer...
Knowledge base URL redirects
Edited 3 days ago
When migrating your knowledge base to Front or when restructuring your existing content, article URLs may change and no longer work. You can set up UR...
Schedule reviews for knowledge base articles
Edited 2 days ago
Keeping your knowledge base up-to-date is essential for providing visitors with accurate and relevant information. Knowledge base managers can set d...
Add a contact form to your knowledge base
Edited 6 days ago
Use Front’s customer portal or form channel feature to add a contact form to the header of your Front help center . Route your form submissions t...