Security & deliverability
Security
How to set up session timeout for idle users
When you set session idle timeout period, Front will automatically log idle users out of the app after that delay. This can be an important security m...
How to set up OneLogin (SSO) in Front
đźš© Caution: Changes to SSO settings can affect all users on your platform and their ability to access Front. Please contact us for assistance befo...
Enabling a data retention policy in Front
⚠️  This feature is currently in beta. Front's data retention feature allows companies to automatically delete conversations and contacts from Front o...
How to trash or permanently delete a conversation
In your Front inbox, you can trash your unneeded conversations and restore them at any time. In addition to trashing a conversation, Front also allows...
Reporting vulnerabilities
đź“Ś This article is for security researchers only. If you are a Front customer with questions about security, contact Front Support . Data security ...
Activating two factor authentication (2FA)
For an extra layer of security, we suggest enabling  two-factor authentication  (2FA) on your Front account. Before you're able to activate 2FA on you...
How to export your team's Front account data
You will need to contact Front’s Support team  in order to export your team’s Front account data. You cannot do this on your own in the app at this t...
How to permanently delete Customer Data in your Front account
It’s important that you have control over your data in Front. We give you the ability to export critical data  from your team’s Front account, as wel...
Spam, phishing, and identity warnings
Anyone can send an email pretending to be anyone else. Fortunately, over time, various protocols have been added to authenticate emails. Front will us...
How does Front work with Google's DLP Compliance offering?
This is advanced material that requires a Google Workspace Admin and full understanding of how Google's advanced email routing can implement data loss...
How Front handles Gmail confidential mode
Gmail has a confidential mode feature that allows users to send sensitive information to recipients and prevent unauthorized access. Gmail explains :...
Spam in Front
Front does not perform spam analysis. We sit on top of your email provider, so all messages that make it to your inbox will appear in Front. However, ...
Front policies and practices
On the use of email warming services
The use of email warmup services on inboxes connected to Front or which may be connected to Front in the future is prohibited by Front’s SaaS Service...
Front's End User Conduct and Content Policy
Important: If you believe one of our Customers or End Users have violated this policy, please fill out  this form , and provide as detailed informatio...
Front's Security Practices
Front uses industry-standard solutions to protect your data.  For the most updated information about our security policies and practices, please read ...
Front's Data Hosting Center Policy
Front utilizes Amazon Web Services as its primary cloud service provider and gives customers the option to select a primary data hosting location fo...
Avoiding social engineering: Front support procedures
As you know, cybercriminals are constantly trying to access critical data on the internet. This makes your Front account a potential target for them. ...
Front is GDPR-ready
Front has the operational, product, and policy frameworks in place to support the rights and obligations under the General Data Protection Regulations...
Front’s In-Product Cookies
Last Updated: October 3, 2022 FrontApp, Inc. (“ Front ”, " we ", " us " and " our ") has updated our In-Product Cookie Policy (“Policy”) effective as ...
Front's status page
If at any time Front is experiencing an incident or outage where the app is not working as expected, we will post an update to our status page . We s...
Deliverability
Setting up SendGrid SPF/DKIM DNS records in Namecheap
SPF/DKIM records are industry-standard security mechanisms that authorize Front to send emails on our customers’ behalf. When you add a SMTP email cha...
SPF/DKIM - Removing "via mandrillapp.com" from outgoing emails
This is advanced material that would best be done by an IT admin or someone that fully understands what it means to make changes to DNS records. If yo...
Setting up SendGrid SPF/DKIM DNS records in Google Domains
SPF/DKIM records are industry-standard security mechanisms that authorize Front to send emails on our customers’ behalf. When you add a SMTP email cha...
Setting up SendGrid SPF/DKIM DNS records in Porkbun
SPF/DKIM records are industry-standard security mechanisms that authorize Front to send emails on our customers’ behalf. When you add a SMTP email cha...
What is the Email Suppression List?
An email suppression list helps prevent your outbound email server from getting listed as a spammer. It is a list of email addresses from which you re...
Front email deliverability and DMARC records
DMARC is an email authentication protocol that uses information about the sender in addition to SPF and DKIM deliverability records published for the ...
How to resolve rate-limiting error from Gmail
If you see these warnings in Front, they mean that your email channel in Front is being rate-limited by Gmail, which may result in the delayed arrival...
Setting up SendGrid SPF/DKIM DNS records in AWS
SPF/DKIM records are industry-standard security mechanisms that authorize Front to send emails on our customers’ behalf. When you add a SMTP email cha...
Setting up SendGrid SPF/DKIM DNS records in Cloudflare
SPF/DKIM records are industry-standard security mechanisms that authorize Front to send emails on our customers’ behalf. When you add a SMTP email cha...
"Delivery failed because the sender isn't a group member" error message
If you have received a  Delivery failed because the sender isn't a group member  error message when trying to send an email from Front, it may have be...
Setting up SendGrid SPF/DKIM DNS records in GoDaddy
SPF/DKIM records are industry-standard security mechanisms that authorize Front to send emails on our customers’ behalf. When you add a SMTP email cha...
Risks of mass sending
Front does not have a sending limit, but depending on the type of channel you are sending from, you could run into issues when trying to send a high v...
Deliverability settings and SPF/DKIM
If your team uses SMTP forwarding channels in Front, we strongly recommend that you set up specific SPF/DKIM entries in your DNS configuration. When...