Front has the operational, product, and policy frameworks in place to support the rights and obligations under the General Data Protection Regulations (GDPR). This article summarizes the initiatives we completed to be GDPR-ready.
Policy Updates & Certifications
SaaS Services Agreement
Front's SaaS Services Agreement includes Front's Data Processing Addendum with the Standard Contractual Clauses applicable to Front’s service that the European Commission adopted in June 2021.
We updated Front's Privacy Notice on October 3, 2022 to share the specific details of personal data we collect and how we use it. This policy is publicly available on our website.
We maintain Front's E.U.-U.S. and Swiss-U.S. Privacy Shield certifications that ensure adequate safeguards are in place for international data transfers.
We've completed a comprehensive data audit to ensure we only collect data critical to business needs and will review our retained data regularly. We’ve also streamlined how we use personal data throughout our infrastructure to limit usage of data to only the necessary applications that allow us to operate our service.
We only collect website visitor data when a visitor to a Front website has given their explicit acceptance in the cookie banner.
Data Access, Portability, and Deletion
We have processes in the app and through our Support team that allow customers to request that their data be corrected, exported, or deleted. Here's how you can take action on your Front data:
Messages and conversations: Permanently delete a single message by clicking on the 3-dots menu, or delete an entire conversation from Trash.
Contacts: First, permanently delete all conversations related to the contact, then delete the contact. It will be permanently deleted if it has no related conversations left.
Teammates: When you delete a teammate in Settings, their private data is saved. Ask our support team to permanently delete their private inbox, contacts, and conversations.
All data in your team’s account: If you’re sure you’re done using Front, ask our support team to permanently delete your team’s account data. You can also request an export of all the data in your Front account at any time.
SOC 2, Risk Assessment, & Security Penetration Testing
Front is SOC 2 Type II certified. On an annual basis, we also engage with an independent third party to complete the risk assessment and security penetration test.
Security & Incident Response Training
All Front employees attend trainings on our responsibility regarding security, availability, processing integrity, or confidentiality activities. Additionally, the Front team is trained on appropriate incident response procedures in the case of a data breach.
If you have any questions, please don't hesitate to contact us.