Front is GDPR-ready


Front has the operational, product, and policy frameworks in place to support the rights and obligations under the General Data Protection Regulations (GDPR). This article summarizes the initiatives we completed to be GDPR-ready.

Policy Updates & Certifications

SaaS Services Agreement

Front's SaaS Services Agreement includes Front's Data Processing Addendum with the Standard Contractual Clauses applicable to Front’s service that the European Commission adopted in June 2021.

Privacy Notice

We updated Front's Privacy Notice on October 3, 2022 to share the specific details of personal data we collect and how we use it. This policy is publicly available on our website.

Cookie Policy

Included in Front's Privacy Notice is a cookie policy that explains how we use cookies on our website. We display a banner on Front webpages asking users to accept the cookies being used.

Privacy Shield

We maintain Front's E.U.-U.S. and Swiss-U.S. Privacy Shield certifications that ensure adequate safeguards are in place for international data transfers.

Product Updates

Data Usage

We've completed a comprehensive data audit to ensure we only collect data critical to business needs and will review our retained data regularly. We’ve also streamlined how we use personal data throughout our infrastructure to limit usage of data to only the necessary applications that allow us to operate our service. 

Data Collection

We only collect website visitor data when a visitor to a Front website has given their explicit acceptance in the cookie banner. 

Data Access, Portability, and Deletion

We have processes in the app and through our Support team that allow customers to request that their data be corrected, exported, or deleted. Here's how you can take action on your Front data:

  • Messages and conversations: Permanently delete a single message by clicking on the three-dot menu, or delete an entire conversation from Trash. 

  • Contacts: Send a request to our Support team with the contact you'd like to permanently delete. This will remove them and all their previous message history from Front.

  • Teammates: When you delete a teammate in Settings, their private data is saved. Contact our Support team to permanently delete their private inbox, contacts, and conversations.

  • All data in your team’s account: If you’re sure you’re done using Front, contact our Support team to permanently delete your team’s account data. You can also request an export of all the data in your Front account at any time.

Operational Updates

SOC 2, Risk Assessment, & Security Penetration Testing

Front is SOC 2 Type II certified. On an annual basis, we also engage with an independent third party to complete the risk assessment and security penetration test.

Security & Incident Response Training

All Front employees attend trainings on our responsibility regarding security, availability, processing integrity, or confidentiality activities. Additionally, the Front team is trained on appropriate incident response procedures in the case of a data breach.

If you have any questions, please don't hesitate to contact us.