Inbox settings
Customize your inbox and channel settings to support your team's desired workflow
Intro to inbox settings
Customize when conversations bump up
Based on your team's workflows and inbox setup, you may want to customize when conversations bump to the top of the inbox in the Team section of you...
Understanding inbox and channel settings
Your inboxes and channels have many settings and features that allow you to customize your workflows and preferences. To edit them, click the gear ico...
Message threading
Email threading and how to change your threading mode
Conversation threading is a feature used to automatically group messages with their replies. Every email contains a unique message-id, which is auto...
Why are my messages threading together?
Are seemingly independent messages being threaded together in one conversation? When it comes to emails and how they work, there are many factors that...
Manage inbox settings
How to validate your inbox
When adding a new SMTP inbox via a forwarding connection, we ask you to validate that the redirect is working correctly. We will simply send an email ...
Reauthorizing your inbox
If you have your Gmail or Office 365 account connected in Front, it's possible you've been asked to reauthorized your account before. While it may see...
Mass archive your conversations
There may be times you end up with a large number of open conversations in your shared or individual inbox. Perhaps you've just imported your individu...
Manage channel settings
How to set a default signature for a channel
You may have several signatures set up, and if you'd like to use different default signatures for different email addresses, you can set different def...
Redirecting your email from various email providers
For non-Google or Office 365 two-way sync email accounts, you will have to redirect your emails from your provider to a Front forwarding address. Be...
Create or edit shared signatures
Admins can create shared signatures for all teammates on their team to use for email channels. However, individual signatures take precedence over s...
Auto-assign conversations on first reply
Front has a helpful feature to aid your team in maintaining consistency in handling communications and ensuring there is an owner for every shared con...
How to move a channel from one inbox to another
Front allows you to move a channel from one individual inbox to another individual inbox, or from one shared inbox to another shared inbox. If you hav...
How to change the From or Send As address for a channel
Front allows you to receive emails in one email address, and send as a different From address if you need to, such as using an alias. You can set one ...
How to remove a channel or delete an inbox
When managing shared or individual inboxes, you may need to delete inboxes or remove channels. Let's first review the difference between the two: Inbo...
Allow all participants to reply in a conversation
Channels in shared inboxes have an All teammates can reply option. This is turned off by default. When turned off , only teammates with access to...