How to change the From or Send As address for a channel

Front allows you to receive emails in one email address, and send as a different From address if you need to, such as using an alias. You can set one different Send As address for each Gmail sync or SMTP email channel you add to Front, as long as you own the sending address and can validate it.

When you change the Send As, you will be replacing the ability to send from the original address, so you will not be able to send from the original address in Front anymore. If you need to send from the original address, then you should not use this process but simply add a new channel instead.

Step 1

Click the gear icon on the top right of Front and select company, Workspace, or personal settings in the left sidebar, depending on the space you’re working with. Admins can also access user settings by following these steps.

Step 2

Click Channels in the left sidebar, then click into the channel you want to edit.

Step 3

Click the Settings tab, click the Edit button next to the email address.

Step 4

In the pop-up window, enter the new Send As address and click Change address. A confirmation window will appear to tell you that we have sent an email to your new address. Click Ok.

Step 5

Navigate to your email inbox for this new Send As address, open the validation email, and click Confirm email address. 

Step 6 (for Gmail channels)

For Gmail addresses, you'll want to enable the Always send from a different address setting for the Gmail alias. Gmail has a great guide explaining the steps that need to be taken here.

While we support receiving email from multiple aliases, we can only send From one address per Gmail login.

Unfortunately, this feature is not possible for Office 365 channels, as the sending and receiving channel must be the same, so you will need to change out the full channel as outlined here or add a new channel to send from, if you need to send from an additional email address.