Security & privacy
Security
How to permanently delete Customer Data in your Front account
It’s important that you have control over your data in Front. We give you the ability to export critical data from your team’s Front account, as wel...
How to export your team's Front account data
You will need to contact Front’s Support team in order to export your team’s Front account data. You cannot do this on your own in the app at this t...
How to trash or permanently delete a conversation
In your Front inbox, you can trash your conversations and restore them at any time. In addition to trashing a conversation, Front also allows you to p...
Activating two factor authentication (2FA)
For an extra layer of security, we suggest enabling two-factor authentication (2FA) on your Front account. Before you're able to activate 2FA on you...
How to set up session timeout for idle users
When you enable a session idle timeout period, Front will automatically log idle users out of the app after that delay. This can be an important secur...
Spam in Front
Front does not perform spam analysis. We sit on top of your email provider, so all messages that make it to your inbox will appear in Front. However, ...
Spam, phishing, and identity warnings
Anyone can send an email pretending to be anyone else. Fortunately, over time, various protocols have been added to authenticate emails. Front will us...
Reporting vulnerabilities
📌 This article is for security researchers only. If you are a Front customer with questions about security, contact Front Support . Data security ...
Enabling a data deletion policy in Front
Front's data deletion feature allows companies to automatically delete conversations and contacts from Front on an ongoing basis. Data deletion result...
How Front handles Gmail confidential mode
Gmail has a confidential mode feature that allows users to send sensitive information to recipients and prevent unauthorized access. Gmail explains :...
How does Front work with Google's DLP Compliance offering?
This is advanced material that requires a Google Workspace Admin and full understanding of how Google's advanced email routing can implement data loss...
Front policies and practices
Front's Security Practices
Front uses industry-standard solutions to protect your data. For the most updated information about our security policies and practices, please read ...
Privacy at Front
Front has the product and operational standards and controls in place to comply with, and to help our customers comply with, privacy and data protecti...
Front's End User Conduct and Content Policy
Important: If you believe one of our Customers or End Users have violated this policy, please fill out this form , and provide as detailed informatio...
Front's Data Hosting Center Policy
Front utilizes Amazon Web Services as its primary cloud service provider and gives customers the option to select a primary data hosting location fo...
Updates to Front’s Software-as-a-Service (SaaS) Agreement
This article contains key updates to Front’s Software-as-a-Service (Saas) Agreement. See here to review the full agreement . Front may update the fea...
On the use of email warming services
The use of email warmup services on inboxes connected to Front or which may be connected to Front in the future is prohibited by Front’s SaaS Service...
Front's status page
If at any time Front is experiencing an incident or outage where the app is not working as expected, we will post an update to our status page . We s...
Avoiding social engineering: Front support procedures
As you know, cybercriminals are constantly trying to access critical data on the internet. This makes your Front account a potential target for them. ...
Front's Usage Policy
Front’s products and services have certain usage requirements. For any Excessive Use, we reserve the right to throttle or suspend Customer’s use of t...