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Front’s In-Product Cookies
Last Updated: October 3, 2022 FrontApp, Inc. (“Front”, "we", "us" and "our") has updated our In-Product Cookie Policy (“Policy”) effective as of the date of last update above.…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- updated 3 mths ago
- 152
- Security & Deliverability
Front's End User Conduct and Content Policy
Important: If you believe one of our Customers or End Users have violated this policy, please fill out this form, and provide as detailed information as possible to assist with our investigation.…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- updated 3 mths ago
- 411
- Security & Deliverability
What is the Email Suppression List?
Overview An email suppression list helps prevent your outbound email server from getting listed as a spammer. It is a list of email addresses from which you received bounce or block error messages…
- Evan Ostroskimoderator
- Tooling & Support Engineer
- Evan_Ostroski
- updated 1 yr ago
- 2,131
- Security & Deliverability
How does Front work with Google's DLP Compliance offering?
This is advanced material that requires a Google Workspace Admin and full understanding of how Google's advanced email routing can implement data loss prevention.…
- Evan Ostroskimoderator
- Tooling & Support Engineer
- Evan_Ostroski
- 1 yr ago
- 170
- Security & Deliverability
Enabling a data retention policy in Front
⚠️ Note: This feature is currently in beta. Overview Front's data retention feature allows companies to automatically delete conversations and contacts from Front on an ongoing basis.…
- Frontadmin
- front
- updated 3 wk ago
- 837
- Security & Deliverability
Setting up SendGrid SPF/DKIM DNS records in Namecheap
Overview SPF/DKIM records are industry-standard security mechanisms that authorize Front to send emails on our customers’ behalf. When you add a SMTP email channel,…
- Jason Dugdalemoderator
- Tooling & Support Engineer @ Front
- Jason
- updated 3 wk ago
- 1,425
- Security & Deliverability
Front email deliverability and DMARC records
Overview DMARC is an email authentication protocol that uses information about the sender in addition to SPF and DKIM deliverability records published for the sender's domain.…
- Evan Ostroskimoderator
- Tooling & Support Engineer
- Evan_Ostroski
- updated 1 yr ago
- 1,295
- Security & Deliverability
How to set up OneLogin (SSO) in Front
🚩 Caution: Changes to SSO settings can affect all users on your platform and their ability to access Front. Please contact us for assistance before making this transition if you have any questions.…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- updated 11 mths ago
- 1reply
- 435
- Last replyJennifer Dorr2 yrs ago
- Security & Deliverability
How to resolve rate-limiting error from Gmail
Overview If you see these warnings in Front, they mean that your email channel in Front is being rate-limited by Gmail, which may result in the delayed arrival of your emails in Front.…
- Ailian Gan
- Ailian_Gan
- updated 3 yrs ago
- 3,308
- Security & Deliverability
How Front handles Gmail confidential mode
Overview Gmail has a confidential mode feature that allows users to send sensitive information to recipients and prevent unauthorized access. Gmail explains:…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- updated 3 yrs ago
- 2replies
- 775
- Last replyFrontadmin3 yrs ago
- Security & Deliverability
Setting up SendGrid SPF/DKIM DNS records in AWS
Overview SPF/DKIM records are industry-standard security mechanisms that authorize Front to send emails on our customers’ behalf. When you add a SMTP email channel,…
- Evan Ostroskimoderator
- Tooling & Support Engineer
- Evan_Ostroski
- updated 11 mths ago
- 5,559
- Security & Deliverability
Setting up SendGrid SPF/DKIM DNS records in Cloudflare
Overview SPF/DKIM records are industry-standard security mechanisms that authorize Front to send emails on our customers’ behalf. When you add a SMTP email channel,…
- Evan Ostroskimoderator
- Tooling & Support Engineer
- Evan_Ostroski
- updated 1 yr ago
- 1reply
- 2,345
- Last replyChris1 yr ago
- Security & Deliverability
"Delivery failed because the sender isn't a group member" error message
If you have received a Delivery failed because the sender isn't a group member error message when trying to send an email from Front, it may have been caused by the configuration of the Office 365…
- Jason Dugdalemoderator
- Tooling & Support Engineer @ Front
- Jason
- updated 1 yr ago
- 2,411
- Security & Deliverability
How to export your team's Front account data
Overview You will need to contact Front’s Support team in order to export your team’s Front account data. You cannot do this on your own in the app at this time.…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- updated 9 mths ago
- 5,254
- 1
- Security & Deliverability
How to set up session timeout for idle users
Overview This setting is available to Company Admins only. When you set a time delay in this setting, Front will automatically log idle users out of the app after that delay.…
- Frontadmin
- front
- updated 1 yr ago
- 1,651
- Security & Deliverability
Front is GDPR-ready
Overview Front has the operational, product, and policy frameworks in place to support the rights and obligations under the General Data Protection Regulations (GDPR).…
- Frontadmin
- front
- updated 4 days ago
- 1reply
- 20,452
- 2
- Last replyLeslie4 yrs ago
- Security & Deliverability
Avoiding social engineering: Front support procedures
Overview As you know, cybercriminals are constantly trying to access critical data on the internet. This makes your Front account a potential target for them.…
- Frontadmin
- front
- updated 1 yr ago
- 680
- Security & Deliverability
Front's Data Hosting Center Policy
Understanding and Selecting a Data Hosting Center Location Front utilizes Amazon Web Services as its primary cloud service provider and gives customers the option to select a primary data hosting…
- Andersen Yuadmin
- Andersen_Yu
- updated 2 mths ago
- 1,553
- Security & Deliverability
Setting up SendGrid SPF/DKIM DNS records in GoDaddy
Overview SPF/DKIM records are industry-standard security mechanisms that authorize Front to send emails on our customers’ behalf. When you add a SMTP email channel,…
- Evan Ostroskimoderator
- Tooling & Support Engineer
- Evan_Ostroski
- updated 4 mths ago
- 1reply
- 7,669
- 2
- Last replyAndrea Gibbins4 yrs ago
- Security & Deliverability
Front-approved SEG: The Email Laundry
Overview The Email Laundry is a secure email gateway (SEG) that protects organizations from ransomware, impersonation, phishing, and other malicious email attacks.…
- Frontadmin
- front
- updated 7 mths ago
- 1,680
- Security & Deliverability
Reporting vulnerabilities
📌 This article is for security researchers only. If you are a Front customer with questions about security, contact Front Support. Overview Data security is Front’s top priority,…
- Laurent Perrinadmin
- Laurent_Perrin
- updated 1 yr ago
- 1,255
- Security & Deliverability
Spam, phishing, and identity warnings
Overview Anyone can send an email pretending to be anyone else. Fortunately, over time, various protocols have been added to authenticate emails. Front will use these protocols when available to…
- Frontadmin
- front
- updated 7 mths ago
- 4,821
- Security & Deliverability
Risks of mass sending
Overview Front does not have a sending limit, but depending on the type of channel you are sending from, you could run into issues when trying to send a high volume of emails at the same time.…
- Frontadmin
- front
- updated 5 mths ago
- 2,565
- Security & Deliverability
Front's status page
If at any time Front is experiencing an incident or outage where the app is not working as expected, we will post an update to our status page. We suggest you subscribe to updates in order to…
- Frontadmin
- front
- updated 9 mths ago
- 2,016
- Security & Deliverability
How to permanently delete Customer Data in your Front account
Overview It’s important that you have control over your data in Front. We give you the ability to export critical data from your team’s Front account, as well as permanently Customer Data in your…
- Frontadmin
- front
- updated 3 mths ago
- 2replies
- 6,042
- Last replyFrontadmin4 yrs ago
- Security & Deliverability

1 2 Next

Security & Deliverability

Front’s In-Product Cookies

Front's End User Conduct and Content Policy

What is the Email Suppression List?

How does Front work with Google's DLP Compliance offering?

Enabling a data retention policy in Front

Setting up SendGrid SPF/DKIM DNS records in Namecheap

Front email deliverability and DMARC records

How to set up OneLogin (SSO) in Front

How to resolve rate-limiting error from Gmail

How Front handles Gmail confidential mode

Setting up SendGrid SPF/DKIM DNS records in AWS

Setting up SendGrid SPF/DKIM DNS records in Cloudflare

"Delivery failed because the sender isn't a group member" error message

How to export your team's Front account data

How to set up session timeout for idle users

Front is GDPR-ready

Avoiding social engineering: Front support procedures

Front's Data Hosting Center Policy

Setting up SendGrid SPF/DKIM DNS records in GoDaddy

Front-approved SEG: The Email Laundry

Reporting vulnerabilities

Spam, phishing, and identity warnings

Risks of mass sending

Front's status page

How to permanently delete Customer Data in your Front account

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