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Front’s In-Product Cookies
Last Updated: October 3, 2022 FrontApp, Inc. (“Front”, "we", "us" and "our") has updated our In-Product Cookie Policy (“Policy”) effective as of the date of last update above.…
Helena Li
admin
Support Program Manager
Helena_Li
updated
3 mths ago
152
Security & Deliverability
Front's End User Conduct and Content Policy
Important: If you believe one of our Customers or End Users have violated this policy, please fill out this form, and provide as detailed information as possible to assist with our investigation.…
Helena Li
admin
Support Program Manager
Helena_Li
updated
3 mths ago
411
Security & Deliverability
What is the Email Suppression List?
Overview An email suppression list helps prevent your outbound email server from getting listed as a spammer. It is a list of email addresses from which you received bounce or block error messages…
Evan Ostroski
moderator
Tooling & Support Engineer
Evan_Ostroski
updated
1 yr ago
2,131
Security & Deliverability
How does Front work with Google's DLP Compliance offering?
This is advanced material that requires a Google Workspace Admin and full understanding of how Google's advanced email routing can implement data loss prevention.…
Evan Ostroski
moderator
Tooling & Support Engineer
Evan_Ostroski
1 yr ago
170
Security & Deliverability
Enabling a data retention policy in Front
⚠️ Note: This feature is currently in beta. Overview Front's data retention feature allows companies to automatically delete conversations and contacts from Front on an ongoing basis.…
Front
admin
front
updated
3 wk ago
837
Security & Deliverability
Setting up SendGrid SPF/DKIM DNS records in Namecheap
Overview SPF/DKIM records are industry-standard security mechanisms that authorize Front to send emails on our customers’ behalf. When you add a SMTP email channel,…
Jason Dugdale
moderator
Tooling & Support Engineer @ Front
Jason
updated
3 wk ago
1,425
Security & Deliverability
Front email deliverability and DMARC records
Overview DMARC is an email authentication protocol that uses information about the sender in addition to SPF and DKIM deliverability records published for the sender's domain.…
Evan Ostroski
moderator
Tooling & Support Engineer
Evan_Ostroski
updated
1 yr ago
1,295
Security & Deliverability
How to set up OneLogin (SSO) in Front
🚩 Caution: Changes to SSO settings can affect all users on your platform and their ability to access Front. Please contact us for assistance before making this transition if you have any questions.…
Helena Li
admin
Support Program Manager
Helena_Li
updated
11 mths ago
1
reply
435
Last reply
Jennifer Dorr
2 yrs ago
Security & Deliverability
How to resolve rate-limiting error from Gmail
Overview If you see these warnings in Front, they mean that your email channel in Front is being rate-limited by Gmail, which may result in the delayed arrival of your emails in Front.…
Ailian Gan
Ailian_Gan
updated
3 yrs ago
3,308
Security & Deliverability
How Front handles Gmail confidential mode
Overview Gmail has a confidential mode feature that allows users to send sensitive information to recipients and prevent unauthorized access. Gmail explains:…
Helena Li
admin
Support Program Manager
Helena_Li
updated
3 yrs ago
2
replies
775
Last reply
Front
admin
3 yrs ago
Security & Deliverability
Setting up SendGrid SPF/DKIM DNS records in AWS
Overview SPF/DKIM records are industry-standard security mechanisms that authorize Front to send emails on our customers’ behalf. When you add a SMTP email channel,…
Evan Ostroski
moderator
Tooling & Support Engineer
Evan_Ostroski
updated
11 mths ago
5,559
Security & Deliverability
Setting up SendGrid SPF/DKIM DNS records in Cloudflare
Overview SPF/DKIM records are industry-standard security mechanisms that authorize Front to send emails on our customers’ behalf. When you add a SMTP email channel,…
Evan Ostroski
moderator
Tooling & Support Engineer
Evan_Ostroski
updated
1 yr ago
1
reply
2,345
Last reply
Chris
1 yr ago
Security & Deliverability
"Delivery failed because the sender isn't a group member" error message
If you have received a Delivery failed because the sender isn't a group member error message when trying to send an email from Front, it may have been caused by the configuration of the Office 365…
Jason Dugdale
moderator
Tooling & Support Engineer @ Front
Jason
updated
1 yr ago
2,411
Security & Deliverability
How to export your team's Front account data
Overview You will need to contact Front’s Support team in order to export your team’s Front account data. You cannot do this on your own in the app at this time.…
Helena Li
admin
Support Program Manager
Helena_Li
updated
9 mths ago
5,254
1
Security & Deliverability
How to set up session timeout for idle users
Overview This setting is available to Company Admins only. When you set a time delay in this setting, Front will automatically log idle users out of the app after that delay.…
Front
admin
front
updated
1 yr ago
1,651
Security & Deliverability
Front is GDPR-ready
Overview Front has the operational, product, and policy frameworks in place to support the rights and obligations under the General Data Protection Regulations (GDPR).…
Front
admin
front
updated
4 days ago
1
reply
20,452
2
Last reply
Leslie
4 yrs ago
Security & Deliverability
Avoiding social engineering: Front support procedures
Overview As you know, cybercriminals are constantly trying to access critical data on the internet. This makes your Front account a potential target for them.…
Front
admin
front
updated
1 yr ago
680
Security & Deliverability
Front's Data Hosting Center Policy
Understanding and Selecting a Data Hosting Center Location Front utilizes Amazon Web Services as its primary cloud service provider and gives customers the option to select a primary data hosting…
Andersen Yu
admin
Andersen_Yu
updated
2 mths ago
1,553
Security & Deliverability
Setting up SendGrid SPF/DKIM DNS records in GoDaddy
Overview SPF/DKIM records are industry-standard security mechanisms that authorize Front to send emails on our customers’ behalf. When you add a SMTP email channel,…
Evan Ostroski
moderator
Tooling & Support Engineer
Evan_Ostroski
updated
4 mths ago
1
reply
7,669
2
Last reply
Andrea Gibbins
4 yrs ago
Security & Deliverability
Front-approved SEG: The Email Laundry
Overview The Email Laundry is a secure email gateway (SEG) that protects organizations from ransomware, impersonation, phishing, and other malicious email attacks.…
Front
admin
front
updated
7 mths ago
1,680
Security & Deliverability
Reporting vulnerabilities
📌 This article is for security researchers only. If you are a Front customer with questions about security, contact Front Support. Overview Data security is Front’s top priority,…
Laurent Perrin
admin
Laurent_Perrin
updated
1 yr ago
1,255
Security & Deliverability
Spam, phishing, and identity warnings
Overview Anyone can send an email pretending to be anyone else. Fortunately, over time, various protocols have been added to authenticate emails. Front will use these protocols when available to…
Front
admin
front
updated
7 mths ago
4,821
Security & Deliverability
Risks of mass sending
Overview Front does not have a sending limit, but depending on the type of channel you are sending from, you could run into issues when trying to send a high volume of emails at the same time.…
Front
admin
front
updated
5 mths ago
2,565
Security & Deliverability
Front's status page
If at any time Front is experiencing an incident or outage where the app is not working as expected, we will post an update to our status page. We suggest you subscribe to updates in order to…
Front
admin
front
updated
9 mths ago
2,016
Security & Deliverability
How to permanently delete Customer Data in your Front account
Overview It’s important that you have control over your data in Front. We give you the ability to export critical data from your team’s Front account, as well as permanently Customer Data in your…
Front
admin
front
updated
3 mths ago
2
replies
6,042
Last reply
Front
admin
4 yrs ago
Security & Deliverability
1
2
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