Help Center
How to enable Javascript
Sign Up
Login
Contact us
Contact us
Home
Getting Started
For your team
Setting up team inboxes
Inbox Settings
Search the Help Center
Inbox Settings
Filter
Newest
Active
Popular
Most likes
Most replies
Most views
Tags
Follow
Views
Overview Views are a combination of filters that create a dynamic list of conversations that you can save and show in your sidebar. Define what conversations you want to see,…
Baptiste Couly
moderator
Product Manager
Baptiste_Couly
updated
2 mths ago
3
replies
5,713
Last reply
Ben George
1 yr ago
Inbox Settings
How to manage changing your domain name or migrating email providers
Overview Maybe your team is going through a rebrand or maybe you're just migrating providers for your email system. Either way, there are cases where you need to change email channel configuration…
Helena Li
admin
Support Program Manager
Helena_Li
updated
3 mths ago
3,247
Individual Inboxes
How to set a default signature for a channel
Overview You may have several signatures set up, and if you'd like to use different default signatures for different email addresses, you can set different default signatures for each channel.…
Front
admin
front
updated
4 mths ago
1
reply
4,094
Last reply
jorge. marques
2 yrs ago
Inbox Settings
How to remove a channel or delete an inbox
Overview When managing team or individual inboxes, you may need to delete inboxes or remove channels. Let's first understand the difference between the two:…
Helena Li
admin
Support Program Manager
Helena_Li
updated
4 mths ago
5,275
Inbox Settings
Customize when conversations bump up
Overview Based on your team's workflows and inbox setup, you may want to customize when conversations bump to the top of the inbox. This is a company-level setting that Company Admins can control,…
Helena Li
admin
Support Program Manager
Helena_Li
updated
5 mths ago
3,070
1
Inbox Settings
Email threading and how to change your threading mode
Overview Conversation threading is a feature used to automatically group messages with their replies. Every email contains a unique message-id, which is automatically included in the references of…
Front
admin
front
updated
5 mths ago
17
replies
26,789
2
Last reply
Anthony Galleran
moderator
10 mths ago
Inbox Settings
Understanding inbox and channel settings
Overview Your inboxes and channels have many settings and features that allow you to customize your workflows and preferences. To edit them, click the gear icon on the top right of Front and into the…
Lily Carter
moderator
Lily_Carter
updated
6 mths ago
3,442
Inbox Settings
Reauthorizing your inbox
Overview If you have your Gmail or Office365 account connected in Front, it's possible you've been asked to reauthorized your account before. While it may seem strange that we're asking you to do…
Andersen Yu
admin
Andersen_Yu
updated
7 mths ago
5,750
Inbox Settings
How to move a channel from one inbox to another
Overview Front allows you to move a channel from one individual inbox to another individual inbox, or from one shared inbox to another shared inbox. If you have multiple Teams,…
Helena Li
admin
Support Program Manager
Helena_Li
updated
9 mths ago
2,321
1
Inbox Settings
Recognize logged in users with Front Chat identity verification
Overview When you set up Front Chat, you can securely pass visitor email addresses to the Front Chat widget to recognize logged in users automatically. Instructions Step 1 Install the Front Chat…
Front
admin
front
updated
9 mths ago
1
reply
4,929
Last reply
Pascal Germain
2 yrs ago
Inbox Settings
Configuring Google Workspace accounts to send via Gmail SMTP Relay
Overview You can connect Google Workspace user accounts to Front, and send outbound email via Gmail’s SMTP Relay in order to access higher daily sending limits for your Gmail channels (see Google’s…
Jason Dugdale
moderator
Tooling & Support Engineer @ Front
Jason
updated
10 mths ago
5,622
Inbox Settings
How to validate your inbox
Overview When adding a new SMTP inbox via a forwarding connection, we ask you to validate that the redirect is working correctly. We will simply send an email to your public address and wait until it…
Andersen Yu
admin
Andersen_Yu
updated
10 mths ago
3,293
Inbox Settings
Installing Front Chat on a Wix.com site
Overview The steps you need to take to install Front Chat on your site can vary from our regular instructions in some cases. One instance of this is when you build you site using Wix.…
Jason Dugdale
moderator
Tooling & Support Engineer @ Front
Jason
updated
10 mths ago
652
Inbox Settings
How to redirect emails from Outlook to Front
Overview The following steps go over how to set up forwarding in Outlook. If you would like to link your Office365 account to Front and take advantage of two-way sync,…
Front
admin
front
updated
10 mths ago
4,423
Inbox Settings
Why are my messages threading together?
Overview Are seemingly independent messages being threaded together in one conversation? When it comes to emails and how they work, there are many factors that can lead to this happening.…
Andersen Yu
admin
Andersen_Yu
updated
10 mths ago
1,919
Inbox Settings
Auto-assign conversations on first reply
Overview Front has a helpful feature to aid your team in maintaining consistency in handling communications and ensuring there is an owner for every shared conversation.…
Front
admin
front
updated
10 mths ago
3,565
1
Inbox Settings
Allow all participants to reply in a conversation
Overview Channels in shared inboxes have an All teammates can reply option. This is turned off by default. When turned off, only teammates with access to that shared inbox can reply with,…
Lily Carter
moderator
Lily_Carter
updated
10 mths ago
364
Inbox Settings
How to change the From or Send As address for a channel
Overview Front allows you to receive emails in one email address, and send as a different From address if you need to, such as using an alias. You can set one different Send As address for each Gmail…
Front
admin
front
updated
10 mths ago
7
replies
6,373
Last reply
Paul Go
3 yrs ago
Inbox Settings
Mass archive your conversations
Overview There may be times you end up with a large number of open conversations in your team or individual inbox. Perhaps you've just imported your individual inbox into Front and want to start with…
Helena Li
admin
Support Program Manager
Helena_Li
updated
10 mths ago
5,074
Inbox Settings
Redirecting your email from various email providers
For non-Google or Office365 email accounts, you will have to redirect your emails from your provider to provided Front forwarding address. Below is a list from other popular providers that explains…
Henry Dornier
moderator
Henry_Dornier
updated
1 yr ago
2,661
Inbox Settings
Home
Getting Started
What's Front?
Onboarding Checklists
For you
Settings
Notifications
Individual Inboxes
For your team
Setting up team inboxes
Teammates
Billing
Security & Deliverability
API & Integrations
Email Setup
Connecting Gmail accounts
Connecting Microsoft accounts
Using Front
Workflow basics
Send Messages
Work Together
Search
Rules
Mobile
Calendar
Accounts & contacts
Accounts
Contacts
Productivity
Tags & Organization
Message Templates
Sequences
Analytics
Troubleshooting
Troubleshooting
Updates & Training
Guided Learning Paths
Admin Learning Paths
End User Learning Paths
Release Notes
Product updates
Best Practices
Admin Resources
Admin Guides
Learning Resources
User Guides
Customer Stories
Contact us