Front 101

Overview

Welcome to Front! We know that getting used to a new tool can take some time, so we'll walk you through the core concepts you need to know to get up and running with Front in no time 👍

Front has built-in features that make working in your team inbox fast and efficient. Here's a quick look at how to find them!


What's Front?

Front is a platform that brings all your work communication to one place. Instead of logging in to Gmail or Outlook to check your email, you’ll log into Front. If you communicate for work over email groups, text, website chat, or social media, you can manage those messages in Front, too.


Inbox basics

Start with these if you're new to Front — we've linked a detailed help article for each.

Admins

Admins are in charge of setting up your team inbox structure, creating your team's workflow, and managing team member access. Think of them as your "Inbox Architects."

Click here to learn more about admin roles.

Inboxes

This is how Front organizes your team's messages. An inbox can have an external account associated with it, such as an email group like support@yourcompany.com or an SMS number. You can have multiple accounts connected to a single inbox, so you can handle similar messages in one place.

You can also create an inbox with no associated accounts. Think of an Urgent inbox, where you escalate messages that need quick replies, or a Customer Feedback inbox, where you move messages other people should review.

Click here to learn more about how Front inboxes work.

Assignments

Designate an owner to each of your Front conversations, so you know exactly who's working on what. Click Assign in the upper right corner of a conversation to pick who should handle it.

Click here to learn more about assigning conversations in Front.

Inbox tabs

You'll see tabs inside your inbox to help organize your conversations.  You can think of the Open tab of your inbox as a to-do list. The Archived tab of your inbox represents tasks you've checked off your to-do list. You'll also see tabs for Snoozed, Trash, and Spam.

Click here to learn how to use inbox tabs to sort conversations.

Comments

Front allows you and your teammates to post comments on your conversations. Only your team can see posted comments, so you can discuss the conversation amongst yourselves without having to forward the message around. You can even @mention a specific teammate to get their attention.

Click here to learn more about comments to collaborate in Front.

Discussions

Front's discussions feature lets you start an internal discussion between you and your teammates when you're working together on a completely internal topic. Set a topic like "Planning for our offsite" or "Final draft of meeting deck", invite teammates, and start chatting instead of sending an email or pinging them in a chat tool.

Click here to learn more about using discussions to communicate with your teammates.


Productivity tips

These will help you work faster and more efficiently with your team. Think of them as ways that Front supercharges your normal inbox ⚡

Tags

Labels for your messages. Use them to organize your inbox, signal your teammates to take a certain action, or automate tasks with rules (more on those later).

Click here to learn more about using tags in Front.

Message templates

Don’t reinvent the wheel. Save individual or team responses that you can use again and again. Just click the message template icon when you draft a new message to quickly insert a saved template.

Click here to learn how to create and send message templates.

Shared drafts

Share your message draft with teammates, and they'll be able to work on the new message draft with you like a Google Doc.

Click here to learn more about sharing and collaborating on drafts in Front.

Snooze

Think of it like hitting "save for later" on the messages that don't immediately require your attention. Click the clock at the top of a conversation and set a time for it to reopen. You can also set a snooze on your outbound message for it to reopen at a specified time, so that you can follow up if your recipient doesn't reply. The conversation will be hidden until then so you can focus on other things.

Click here to learn how snoozing works in Front.


Power features

Don't even worry about these until you've mastered the basics 💪When you're ready to get even more out of Front, try these next. 

Rules

"If this, then that" for your Front inbox. Set up triggers and actions for repetitive workflows, like "when a new message contains the word "bug," tag it with the Bugs tag and move it to the Urgent inbox."

Click here to learn more about using rules to simplify your workflow.

Analytics

Get reports on your activity in Front to understand how your team is doing, e.g. "What issues come up the most?" or "What are the busiest email times?"

Click here to get started with Front Analytics.

Sequences

Front's version of "mail merge." Send a personalized email campaign with automated follow ups to a list of contacts, such as an event invitation or sales outreach.

Click here to learn about how sequences work.

Dynamic variables

Customize your message templates and email campaign sequences with variables (think: Hi {{first_name}}).

Click here to learn how to use dynamic variables.


Further reading

Ready to dive into Front? The rest of our Getting Started guides will help you along the way.

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