Front 101

Welcome to Front! We know that getting used to a new tool can take some time, so we'll walk you through the core concepts you need to know to get up and running with Front in no time 👍

What's Front?

Front is a platform that brings all your work communication to one place. Instead of logging in to Gmail or Outlook to check your email, you’ll log into Front. If you communicate for work over email groups, text, website chat, or social media, you can manage those messages in Front, too.

Front has some built-in features that make working in your team inbox fast and efficient. Here's a quick look at how to find them!

Inbox basics

Start with these if you're new to Front. Just click on the name to learn more about them — we've linked a detailed help article for each.


Admins are in charge of setting up your team inbox structure, creating your team's workflow, and managing team member access. Think of them as your "Inbox Architects".


This is how Front organizes your team's messages. An inbox can have an external account associated with it, such as an email group like or an SMS number. You can have multiple accounts connected to a single inbox, so you can handle similar messages in one place.

You can also create an inbox with no associated accounts. Think of an "Urgent" inbox, where you escalate messages that need quick replies, or a Customer Feedback inbox, where you move messages other people should review.


Every message in Front should have an owner, so you know exactly who's working on what. Click "assign" in the upper right corner of a message to pick who should respond. 

Inbox tabs

You'll see tabs inside your inbox to help organize your conversations. Unassigned messages are new inbound messages that need an owner. Assigned messages have been assigned an owner and are being worked on. Archived conversations are items that you have archived and don't need further action. You can also see tabs for Snoozed, Trash, and Spam. 


Like Gchat or Slack, right on your email. These internal messages help your team work together behind-the-scenes without needing to send more emails. If you need someone to chime in, @mention their name with your comment (like "@sarah can you help?").

Productivity tips

These will help you work faster and more efficiently with your team. Think of them as ways that Front supercharges your normal inbox ⚡


Labels for your messages. Use them to organize your inbox, signal your teammates to take a certain action, or automate tasks with rules (more on those later).

Message templates

Don’t reinvent the wheel. Save individual or team responses that you can use again and again by clicking the message template icon when you draft a new message.

Shared Draft

Click the person icon to the left of the Trash button to give access to someone else on your team, and they'll be able to work on the new message draft with you like a Google Doc.


Think of it like hitting "save for later" and to follow up on your messages. Click the clock at the top of a conversation and pick a time for it to come back. You can also set a snooze on your outbound message for it to reopen at a specified time, so that you can follow up if your recipient doesn't reply. The message will be hidden until then so you can focus on other things.

Power features

Don't even worry about these until you've mastered the basics 💪When you're ready to get even more out of Front, try these next. 


"If this, then that" for your Front inbox. Set up triggers and actions for repetitive workflows, like "if an inbound message contains the word "bug", tag it with the Bugs tag and move it to the Urgent inbox".


Get reports on your activity in Front to understand how your team is doing (i.e. "What issues come up the most?" "What are the busiest email times?").


Front's version of "mail merge". Send a personalized email campaign with automated follow ups to a list of contacts, like an event invitation or sales outreach.

Dynamic Variables

Customize your message templates and email campaign sequences with variables (think: Hi {{first_name}}).

Ready to dive into Front? The rest of our Getting Started guides will help you along the way.

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