Admin roles

Overview

Front has three levels of default users: Company Admins, Team Admins, and Team Members. As an admin, you have access to features and settings that Team Members do not. Below is an explanation of each level and the features admins can access.

Admins can also define user roles with customized permission sets, such as allowing only certain teammates to create rules, or restricting certain teammates from responding to messages. 

---

User levels

A summary of the default roles are below. For a detailed explanation of each role, see this article.

Team Member

Team Members can access only individual settings. They do not have access to Team settings.

Team Admin

Team Admins control their Team and Team settings. They can add an existing teammate or invite a new teammate to their Team. See below for list of admin permissions. 

Company Admin

Company Admins control their company’s Front account. One account can consist of many Teams. Only Company Admins can create Teams. Company Admins can also manage billing and deliverability settings.

---

Admin permissions

Team Admins and Company Admins have access to the following features:

Invite teammates

Front is more fun with all of your teammates! Only admins can invite teammates to join the company Front account.

Team inboxes

Share conversations from any channel: Email, SMS, Twitter, Facebook, and more. Only admins can create team inboxes and can grant teammates access to them. 

Rules

Automate your team's workflow to save time and increase efficiency. Only admins can create rules for team inboxes, but Team Members can create rules for their individual inbox.

Integrations

Connect other tools you use with Front. Only admins can enable integrations for their teams, but Team Members can use the integration once it's been enabled. 

Note: If you have multiple Teams, then the integrations will be only available to the Company Admin, not Team Admin. Integrations are enabled for the whole company, which is why only Company Admins can access them.

Analytics

With Front's Analytics, you can gain insight into your success metrics by inbox, teammates, tags, and customers.

Note: The analytics tab will only be visible for Team Admins. Even if you have Company Admin access enabled, to view a team's analytics, you will also need to be a Team Admin for that team.

---

How to grant Team Admin permissions

How Company Admins can make another teammate a Team Admin

Step 1

Click the gear icon on the top right of Front and into the Company settings tab.

Step 2

Under Company, click Teammates and select a teammate.

Step 3

On the left, click on Teams & Inboxes. 

Step 4

Locate your desired team from the list. Next to Role, select Team Admin, then click Save. 

How Team Admins can make another teammate a Team Admin

Step 1

Click the gear icon on the top right of Front and into the Company settings tab.

Step 2

Under your team name, click Teammates, and select a teammate.

Step 3

Under Team role,  select Team Admin, then click Save.