Admin roles

Front has three levels of default users: company admins, workspace admins, and member users. As an admin, you have access to features and settings that member users do not. Below is an explanation of each level and the features admins can access.

Admins can also define user roles with customized permission sets, such as allowing only certain teammates to create rules, or restricting certain teammates from responding to messages. 

A summary of the default roles are below. For a detailed explanation of each role, see this article.

Members can access only individual settings. They do not have access to workspace settings.

Workspace admins control their workspace and workspace settings. They can add an existing teammate or invite a new teammate to their workspace. See below for list of admin permissions. 

Company admins control their company’s Front account. One account can consist of many workspaces. Only company admins can create workspaces. Company admins can also manage billing and deliverability settings.

Workspace admins and company admins can manage the following features. See this article for the full list of admin settings.

Invite teammates

Front is more powerful with all of your teammates! Only admins can invite teammates to join the company Front account.

Shared inboxes

Share conversations from any channel: Email, SMS, WhatsApp, Facebook, and more. Only admins can create shared inboxes and can grant teammates access to them. 

Rules

Automate your team's workflow to save time and increase efficiency. Only admins can create rules for shared inboxes, but members can create rules for their individual inboxes.

Integrations

Connect other tools you use with Front. Non-admins can access the App Store and enable most apps. Apps that have company-level data impact (such as rules or data sync) will require company admin permissions, but members can use the integration once it's been enabled. 

Analytics

With Front's Analytics, you can gain insight into your success metrics by inbox, teammates, tags, and customers.

Note: Workspace analytics will only be visible to workspace admins. Even if you have company admin access enabled, to view a workspace's analytics, you will also need to be a workspace admin for that workspace.

Step 1

Click the gear icon, then select company or workspace settings in the left sidebar. In this example, we'll select company settings.

Step 2

Click Teammates and select a teammate.

Step 3

Select the Workspaces and shared inboxes tab.

Step 4

Select the desired workspace from the list. In the Workspace role dropdown, select Admin, then click Save. 

If you selected the Teammates tab in your workspace settings, you can change a teammate's workspace role in either the Overview tab or the Shared inboxes tab.

Step 1

Click the gear icon, then navigate to your workspace settings in the left sidebar.

Step 2

Click Teammates and select a teammate.

Step 3

In the Overview tab, navigate to the Workspace role setting and select Admin. Click Save to finish.

Company admins can grant other users company admin permissions by following the steps below.

Step 1

Click the gear icon, then navigate to your company settings in the left sidebar.

Step 2

Click Teammates and select a teammate.

Step 3

In the Overview tab, navigate to the [Teammate name] is a company administrator setting and toggle it on. Click Save to finish.