Default roles and permissions
Overview
Front allows you to designate different levels of access to different teammates. In addition to the company admin role, there are two default teammate roles:
Workspace admin
Member
The permissions of these default roles cannot be edited. The default roles are available on all plans. However, you can create custom roles and permissions for your teammates if you're on the latest Enterprise plan.
Workspace admin & member roles
The table below lists the permissions that are granted to teammates using Front’s default workspace admin and member roles.
Conversations | Workspace admin | Member |
Messages - send | ✅ | ✅ |
Comment - send | ✅ | ✅ |
Conversations - assign | ✅ | ✅ |
Conversations - archive | ✅ | ✅ |
Conversations - Delete / mark as spam | ✅ | ✅ |
Conversations - move | ✅ | ✅ |
Conversations / messages - delete permanently | ✅ |
|
Inboxes |
|
|
Shared inboxes - create / edit / delete / manage access | ✅ |
|
Contacts |
|
|
Team contacts - block sender
| ✅ | ✅ |
Tags |
|
|
Shared tags - create / edit / archive / delete | ✅ | ✅ |
Apply / remove tags to conversations | ✅ | ✅ |
Custom views [legacy] |
|
|
Custom views [legacy] - create / edit / delete | ✅ |
|
Message templates |
|
|
Shared message templates and folders - create / edit / delete | ✅ | ✅ |
Signatures |
|
|
Shared signatures - create / edit / delete | ✅ |
|
Analytics |
|
|
Access analytics | ✅ |
|
Edit analytics | ✅ | |
Sequences |
|
|
Access sequences | ✅ | ✅ |
Teammates |
|
|
Teammates - invite / manage | ✅ |
|
Rules and macros |
|
|
Rules and macros - create / edit / delete | ✅ |
|
Roles and permissions |
|
|
Roles - create / edit / delete | ✅ |
|
Company admin role
The company admin role is the highest level of access in Front. To enable this role for a teammate, a company admin will click on the gear icon at the top right of Front, then click Teammates under the Company section. Then choose the teammate and toggle on their company admin status.
The following company-level settings available to company admins only:
Admin-only integrations in the App store
Contacts settings
Company preferences
Developer settings (build custom apps and manage API tokens)
*These features are available on the latest Enterprise plan. Some legacy plans may also have these features.
Pricing
The workspace admin and member roles are available on all plans.
Enterprise plans with the custom user permission roles feature can create additional custom roles. Some legacy plans may also have this feature.