Default roles and permissions


Front allows you to designate different levels of access to different teammates. In addition to the Company Admin role, we provide two default teammate roles: 

  1. Team Admin
  2. Team Member

The permissions of these default roles cannot be edited. The default roles are available on all plans. However, you can create custom roles and permissions for your teammates if you have a Scale plan.

Default roles and permissions

Below we provide details of the permissions that are granted to teammates using Front’s default Team Admin and Team Member roles.


Team Admin

Team Member

Messages - send

Comment - send

Conversations - assign

Conversations - archive

Conversation - Delete / mark as spam


Conversation - move

Conversations / messages - delete permanently





Team inboxes - create / edit / delete / manage access





Team contacts - block sender




Team tags - create / edit / archive / delete

Apply/remove tags to conversations




Team views - create / edit / delete


Message templates



Team message templates and folders - create / edit / delete




Team signatures - create / edit / delete





Access analytics


Reports - create / edit / delete





Access sequences




Teammates - invite / manage





Rules - create / edit / delete


Roles & Permissions



Roles - create / edit / delete


Audit Trail



Access audit trail

Company Admins

The Company Admin role is the highest level of access in Front. To turn on this role for a teammate, a Company Admin will click to Settings and into Teammates under the Company section. Then choose the teammate and toggle on their Company Admin status.

Here are the company-level settings available to Company Admins only:

*Teams settings are only available for plans that include the Teams feature (Scale plan)

**Company rules are available on the Scale plan. Some legacy plans with different names may also have this feature.


The Team Admin and Team Member roles are available on all plans. Plans with the custom user permission roles feature can create additional custom roles. This feature is available on the Scale plan. Some legacy plans with different names may also have this feature.

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