Default roles and permissions


Front provides allows you to designate different levels of access to different teammates. We provide two default teammate roles: 

  1. Team Admin
  2. Team Member

The permissions of these default roles cannot be edited. The default roles are available on all plans. However, you can create custom roles and permissions for your users if you have an Enterprise plan.

For Company Admin details, see the last section.

Default roles and permissions

Below we provide details of the permissions that are granted to teammates using Front’s default Team Admin and Team Member roles.


Team Admin

Team Member

Messages - Send

Comment - Send

Conversations - Assign

Conversations - Archive

Conversation - Delete / mark as spam

Conversation - Move

Conversations / messages - Delete Permanently





Team inboxes - create / edit / delete / manage access





Team contacts - block sender




Team tags - create / edit / delete

Apply / remove tags to conversations

Message templates



Team message templates - create / edit / delete




Team signatures - create / edit / delete





Access analytics


Reports - create / edit / delete





Access sequences




Teammates - invite / manage





Rules - create / edit / delete


Roles & Permissions



Roles - create / edit / delete


Audit Trail



Access audit trail

Company Admins

The Company Admin role is the highest level of access in Front. To turn on this role for a teammate, a Company Admin will click to Settings and into Teammates under the Company section. Then choose the teammate and toggle on their Company Admin status.

Here are the company-level settings available to Company Admins only:

*Teams settings are only available for plans that include the Teams feature (Enterprise plans and above)

**Company rules are available on the Enterprise plan or above. Some legacy plans with different names may also have this feature. Some legacy plans with different names may also have these features.


The Team Admin and Team Member roles are available on all plans. Plans with the custom user permission roles feature can create additional custom roles. This feature is available on the Enterprise plan or above. Some legacy plans with different names may also have this feature.

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