Default roles and permissions

Overview

Front allows you to designate different levels of access to different teammates. In addition to the Company Admin role, we provide two default teammate roles: 

1. Team Admin
2. Team Member

The permissions of these default roles cannot be edited. The default roles are available on all plans. However, you can create custom roles and permissions for your teammates if you have a Scale plan.

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Default roles and permissions

Below we provide details of the permissions that are granted to teammates using Front’s default Team Admin and Team Member roles.

Conversations	Team Admin	Team Member
Messages - send	✅	✅
Comment - send	✅	✅
Conversations - assign	✅	✅
Conversations - archive	✅	✅
Conversations - Delete / mark as spam	✅
Conversations - move	✅	✅
Conversations / messages - delete permanently	✅
Inboxes
Team inboxes - create / edit / delete / manage access	✅
Contacts
Team contacts - block sender	✅	✅
Tags
Team tags - create / edit / archive / delete	✅	✅
Apply/remove tags to conversations	✅	✅
Views
Team views - create / edit / delete	✅
Message templates
Team message templates and folders - create / edit / delete	✅	✅
Signatures
Team signatures - create / edit / delete	✅
Analytics
Access analytics	✅
Reports - create / edit / delete	✅
Sequences
Access sequences	✅	✅
Teammates
Teammates - invite / manage	✅
Rules
Rules - create / edit / delete	✅
Roles & Permissions
Roles - create / edit / delete	✅

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Company Admins

The Company Admin role is the highest level of access in Front. To turn on this role for a teammate, a Company Admin will click to Settings and into Teammates under the Company section. Then choose the teammate and toggle on their Company Admin status.

Here are the company-level settings available to Company Admins only:

• Teams*
• Company rules**
• Contacts settings
• Integrations
• Plugins & API
• Preferences, on the company level
• Billing
• Disable 2FA for other teammates

*Teams settings are only available for plans that include the Teams feature (Scale plan)

**Company rules are available on the Scale plan. Some legacy plans with different names may also have this feature.

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Pricing

The Team Admin and Team Member roles are available on all plans. Plans with the custom user permission roles feature can create additional custom roles. This feature is available on the Scale plan. Some legacy plans with different names may also have this feature.