Default roles and permissions
Overview
Front allows you to designate different levels of access to different teammates. In addition to the Company Admin role, we provide two default teammate roles:
- Workspace Admin
- Standard Access
The permissions of these default roles cannot be edited. The default roles are available on all plans. However, you can create custom roles and permissions for your teammates if you have the Scale plan or above.
Default roles and permissions
Below we provide details of the permissions that are granted to teammates using Front’s default Workspace Admin and Standard Access roles.
Conversations |
Workspace Admin |
Standard Access |
Messages - send |
✅ |
✅ |
Comment - send |
✅ |
✅ |
Conversations - assign |
✅ |
✅ |
Conversations - archive |
✅ |
✅ |
Conversations - Delete / mark as spam |
✅ |
|
Conversations - move |
✅ |
✅ |
Conversations / messages - delete permanently |
✅ |
|
Inboxes |
||
Shared inboxes - create / edit / delete / manage access |
✅ |
|
Contacts |
||
Shared contacts - block sender |
✅ |
✅ |
Tags |
||
Shared tags - create / edit / archive / delete |
✅ |
✅ |
Apply/remove tags to conversations |
✅ |
✅ |
Views |
||
Shared views - create / edit / delete |
✅ |
|
Message templates |
||
Shared message templates and folders - create / edit / delete |
✅ |
✅ |
Signatures |
||
Shared signatures - create / edit / delete |
✅ |
|
Analytics |
||
Access analytics |
✅ |
|
Reports - create / edit / delete |
✅ |
|
Sequences |
||
Access sequences |
✅ |
✅ |
Teammates |
||
Teammates - invite / manage |
✅ |
|
Rules |
||
Rules - create / edit / delete |
✅ |
|
Roles & Permissions |
||
Roles - create / edit / delete |
✅ |
Company Admins
The Company Admin role is the highest level of access in Front. To turn on this role for a teammate, a Company Admin will click to on the gear icon at the top right of Front, then click Teammates under the Company section. Then choose the teammate and toggle on their Company Admin status.
Here are the company-level settings available to Company Admins only:
- Workspaces*
- Teammate groups*
- Company rules*
- Custom fields
- Admin-only integrations in the App store
- Contacts settings
- Company preferences
- Billing
- Disable 2FA for other teammates
- Developer settings (build custom apps and manage API tokens)
*These features are available on the Scale plan or above. Some legacy plans with different names may also have these features.
Pricing
The Workspace Admin and Standard Access roles are available on all plans. Plans with the custom user permission roles feature can create additional custom roles. This feature is available on the Scale plan or above. Some legacy plans with different names may also have this feature.