Ticketing
Set up ticketing workflows in Front to help you track, organize, and resolve requests
Ticket IDs in Front
Edited 2 months ago
Front’s collaborative, modern ticketing solution enables you to track, organize, and resolve complex customer requests at scale. Enable ticket IDs in ...
Ticket statuses in Front
Edited 21 days ago
Front’s collaborative, modern ticketing solution enables you to track, organize, and resolve complex customer requests at scale. Use ticketing feature...
Custom ticket statuses and ticket status groups
Edited last month
Set up custom ticket statuses to tailor Front’s ticketing experience to match your team’s specific business processes. Use statuses like “Waiting for ...
Ticket statuses in rules and macros
Edited 3 months ago
Leverage rules and macros to automatically update ticket statuses to enhance your team's productivity and improve customer satisfaction. This ar...
Track the time it takes for open tickets to be assigned to agents
Edited last month
When using ticket statuses , the default "Open" status consists of both the time a ticket spends unassigned and the time assigned to an agent. Admi...
Exclude irrelevant tickets from resolution metrics
Edited last month
When triaging your inboxes, some tickets may not be relevant to your team and should be excluded from analytics reports. Inbounds from notification em...
Customer portal
Edited 19 days ago
Use Front’s customer portal so visitors can log in to submit new requests and check the status of existing ones. Set up a customer-facing portal so yo...