Ticketing
Set up ticketing workflows in Front to help you track, organize, and resolve requests
Ticket IDs in Front
Front’s collaborative, modern ticketing solution enables you to track, organize, and resolve complex customer requests at scale. Enable ticket IDs in ...
Ticket statuses in Front
Front’s collaborative, modern ticketing solution enables you to track, organize, and resolve complex customer requests at scale. Use ticketing feature...
Custom ticket statuses
Set up custom ticket statuses to tailor Front’s ticketing experience to match your team’s specific business processes. Use statuses like “Waiting for ...
Ticket statuses in rules and macros
Leverage rules and macros to automatically update ticket statuses to enhance your team's productivity and improve customer satisfaction. This ar...
Track the time it takes for open tickets to be assigned to agents
When using ticket statuses , the default "Open" status consists of both the time a ticket spends unassigned and the time assigned to an agent. Admi...
Exclude irrelevant tickets from resolution metrics
When triaging your inboxes, some tickets may not be relevant to your team and should be excluded from analytics reports. Inbounds from notification em...
Customer portal [open beta]
Use Front’s customer portal so visitors can log in to submit new requests and check the status of existing ones. Set up a customer-facing portal so yo...